Summary
Overview
Work History
Education
Skills
Timeline
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THARSHITH GANDI

THARSHITH GANDI

Milpitas,USA

Summary

  • Results-driven Software Developer with over 6 years of experience specializing in ServiceNow development, Java, and full-stack technologies. Worked at firms such as ServiceNow, One Network Enterprises, and E2open.
  • Expertise in developing and customizing ServiceNow applications for banking and insurance domains, designing automated workflows, service catalogs, integration hub, and reports using JavaScript, Glide Record, and ServiceNow APIs.
  • Skilled in Java-based development including REST and SOAP web services using Java, Spring Boot, and SQL. Proven track record of improving system performance by reducing server load by 25% and enhancing application performance by 82%.
  • Strong experience in managing CI/CD pipelines and resolving production issues to ensure smooth deployment and operation.

Overview

7
7
years of professional experience

Work History

Software Developer 2

ServiceNow
02.2022 - Current
  • Involved in design, development, and customization of ServiceNow applications and automating workflows for banking and insurance operations to streamline processes and enhance workflow efficiency over six releases.
  • Developed custom UI experiences using UI Builder, Service Portal, and Workspace Builder, including dynamic widgets built with AngularJS and React, to deliver accessible, high-performance interfaces.
  • Integrated external systems like MS Teams, Workday, HRIS, and Slack via REST/SOAP APIs—reducing manual overhead by 35%—and built Tableau dashboards using ServiceNow APIs to visualize configuration health, compliance, and SLA metrics.
  • Architected and developed custom ServiceNow modules and applications for incident management systems, reports, dashboards, claim management, credit cards, and disputes using JavaScript, Glide APIs, and REST APIs.
  • Generative AI Implementation: Integrated generative AI models to optimize incident categorization, knowledge base suggestions, and chatbots responses, enhancing operational efficiency and customer experience.
  • Customized UI components and scripts for user-friendly interfaces to improve the end user experience, including the development of applications, forms, workflow, interfaces, and any other customization for ITIL processes.
  • Unit testing and debugging performed to ensure high quality deliverables and minimize downtime. Provided post-deployment support, resolving issues, and ensuring smooth system operations for business-critical applications.
  • Worked with UI builder, Process Automation Designer, Script Include, Client Scripts, Business Rules, UI policy, UI actions, ACL, JUnit, Javascript, Gen AI, Jenkins etc.

Mid Level Java Developer

One Network Enterprises, Inc.
09.2021 - 02.2022
  • Understanding application architecture, developing in Rest and Spring boot according to business requirements using Java 8.
  • Optimized database queries, reducing server load by almost 25%, boosting overall application performance. Implemented SOAP and RESTful web services, improving the scalability and reliability of the application.
  • Involved in resolving development production issues, deploying patches, and maintaining a new build in a timely manner. Worked with Java, Eclipse, REST API, Spring boot, and Oracle.

Software Engineer

E2open
08.2016 - 05.2019
  • Development of E2open Dynamic Allocation enhancements: involves modifying core Algorithms, business logic and rules, database design according to clients’ requirements like Nokia, Dell, etc, satisfying supply chain regulations.
  • Developed and optimized microservices using Golang and Java, enhancing backend scalability and performance.
  • Performance improvements: Implemented Read-Only Model for Impala; processes now run concurrently, reducing the wait time for different jobs, achieving a major performance improvement by 82%
  • Worked with Golang, Java, MS SQL, Impala, REST API, and Supply Planning Domain.

Education

Master of Science (M.S) - Computer Science

University Of Florida
05.2021

Bachelor of Technology (B.Tech) - Computer Science

Indian Institute of Technology
01.2016

Skills

  • Languages: (Proficient) Java/J2EE, Matlab, JavaScript(ES6) ,Microsoft SQL server,Microservices Architecture
  • (Intermediate) C, Golang, Python, Shell, HTML, CSS, PHP, Nodejs, Bootstrap, React JS
  • Platform: Ubuntu, Windows, macOS
  • Tools: SQL Server Management Studio, Visual Studio, Eclipse, Postman, Jira, SVN, Latex, GitHub, Kubernetes
  • ServiceNow: App Engine, UI Builder, Service Portal, Integration Hub, Virtual Agent, Flow Designer, Scoped Apps, ATF
  • Version Control: SVN, Git, Bash, Tortoise, Stash, Bitbucket
  • Build Tools: ANT, Maven, Gradle, Jenkins, GitHub
  • Methodologies: Agile, Scrum, SDLC, Waterfall model

Timeline

Software Developer 2

ServiceNow
02.2022 - Current

Mid Level Java Developer

One Network Enterprises, Inc.
09.2021 - 02.2022

Software Engineer

E2open
08.2016 - 05.2019

Bachelor of Technology (B.Tech) - Computer Science

Indian Institute of Technology

Master of Science (M.S) - Computer Science

University Of Florida

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THARSHITH GANDI