Alex Lafond
Windsor
Summary
Experienced golf operations specialist with a proven track record in delivering outstanding guest services and managing large-scale tournaments. Expert in private club etiquette, ensuring effective coordination of golf operations and providing first-class service. Committed to maintaining high standards in all aspects of golf services, from equipment management to member interaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
University Skills Consultant
ServiceNow
01.2025 - 05.2025
- Advised customers on training strategies to drive adoption, close skill gaps, and align to business outcomes across key workflows.
- Built scalable learning roadmaps to accelerate time-to-value, boost user adoption, and improve KPIs like NPS and resolution time.
- Partnered with AEs, CSMs, SCs, and partners to embed training in deals; supported 100+ accounts across 20+ sales districts.
Training Account Executive
ServiceNow
05.2018 - 12.2024
- Averaged 125% to quota on $2M–$5M targets over 6 years; hit 375% in a new territory, earning global top seller at SKO.
- Advised 100–200+ sales teams annually, embedding training into deals to drive adoption and business outcomes.
- Recognized with 20+ internal KUDOS and direct customer praise for delivering high-impact, personalized enablement strategies.
Inside Account Executive
ServiceNow
07.2017 - 05.2018
- Managed full sales cycle for Mid-Atlantic commercial accounts, from prospecting to post-sale adoption.
- Achieved 175% of $500K quota in first year, building early trust and consistent performance.
- Collaborated with SCs, CSMs, and partners to ensure successful onboarding and long-term value.
Accountant
Aramark
07.2015 - 07.2017
- Reconciled $3M+ in event revenue with zero discrepancies; managed AR/AP, vendor payouts, and daily reporting across multiple arenas.
- Ensured full audit compliance under high-pressure, high-volume conditions.
- Trained leadership on Excel tools and reporting workflows, becoming the team’s go-to financial systems expert.
Outside Golf Services
Blue Bell Country Club
05.2006 - 10.2015
- Managed daily driving range operations, including ball retrieval, cleaning, and precise pyramid setup for member use.
- Oversaw bag room and cart staging; maintained and organized 300+ member club sets and ensured carts were prepped per tee sheet.
- Responsible for closing duties, securing all golf facilities, and delivering high-touch service that built lasting member rapport.
Education
BBA - Finance
Temple University
Philadelphia, PA05-2015
Skills
- Golf Course Operations
- Customer Service
- Team collaboration
- Sales
- Change management
- Data analytics
- MS office
- Training and development
- Customer relationship management
- Team leadership & development
- Go-to-market strategies
- Public speaking
- Verbal and written communication
- Artificial Intelligence Expert
Certification
- Certified ServiceNow System Administrator (CSA)
- Value Selling Certified (3X) - Visualize Inc.
Timeline
University Skills Consultant
ServiceNow
01.2025 - 05.2025
Training Account Executive
ServiceNow
05.2018 - 12.2024
Inside Account Executive
ServiceNow
07.2017 - 05.2018
Accountant
Aramark
07.2015 - 07.2017
Outside Golf Services
Blue Bell Country Club
05.2006 - 10.2015
BBA - Finance
Temple University
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