Rosemary Yeboah

I am currently volunteering with the Allaboard charity shop, where I work as a shop assistant, tidying the shop floor, and assisting customers with advice on in-store products. I have obtained excellent organizational skills and exercised my communication skills to assist customers effectively with their queries. I have also obtained good product knowledge about the items we sell and stock. Working here has given me confidence and the ability to learn about full-store operations.

• Stocked shelves with merchandise according to company guidelines.
• Conducted regular price checks throughout the day to ensure accuracy.
• Organized backroom storage areas for efficient product retrieval.
• Picking and packing goods for dispatch

• Acknowledging, welcoming and greeting guests and providing good customer service
• Maintaining stock levels to help things run smoothly
• Promoting upcoming events and programmes
• Taking private bookings
• Making sure the correct operating licences and policies are in place and followed by the staff at all times.

• Engaging and building rapport with the local customers
• Processing all orders and taking cash transactions with accuracy
• Taking in delivery orders and product facing to improve visibility to customers
• Offering promotions to up sale to customers
• Knowing about the products and services within my store
• Working across the store in our service, picking and replenishment areas where required
• Creating a great inclusive environment
• Ensuring I have a vast knowledge of the products and services offered in store, understanding the key parts of my role to be able to work well within the team to drive an efficient service
• Handling products with care to maintain quality and ensure they reach customers in the best condition
• Being myself, making everyone feel welcome and always following our policies.