Thea Mergener
Ely,NV
Summary
Accomplished retail sales associate skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Arizona Public Service Co
Phoenix, AZ
04.2024 - 10.2024
- Performed audits of customer accounts to ensure billing accuraccuracy
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Retail Store Manager
Cell Shop
Phoenix, AZ
11.2022 - 03.2024
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Retail Sales Associate
Cell Shop
Peoria, AZ
04.2022 - 11.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Spearheaded promotional events within the store to attract new customers and boost overall sales numbers.
- Met or exceeded monthly sales quotas through consistent follow-up with potential clients and proactive selling strategies.
Licensed Insurance Sales Agent
USAA
Phoenix,AZ
10.2021 - 04.2022
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Professional Photographer
Sawyer Raeigh Photography
Surprise,AZ
12.2018 - 04.2021
- Consulted with clients to discuss style preferences to create mutually agreeable project parameters.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Created advertisements for marketing to attract new clients.
- Edited high-volume galleries with quick turn around.
Starbucks Kiosk Manager
Safeway
Surprise,AZ
06.2015 - 06.2017
- Secured customer loyalty through daily customer connections and consistent remembrance of personal preferences.
- Provided useful product guidance to assist customers with buying decisions.
- Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created weekly kiosk employee schedule .
Education
High School Diploma -
Willow Canyon High School
05.2011
Skills
- Customer Service
- Complaint Resolution
- Shift Scheduling
- Management Training
- Retail Operations
- Active listening
- Sales Promotion
- Hiring and Training
Timeline
Customer Service Representative
Arizona Public Service Co
04.2024 - 10.2024
Retail Store Manager
Cell Shop
11.2022 - 03.2024
Retail Sales Associate
Cell Shop
04.2022 - 11.2022
Licensed Insurance Sales Agent
USAA
10.2021 - 04.2022
Professional Photographer
Sawyer Raeigh Photography
12.2018 - 04.2021
Starbucks Kiosk Manager
Safeway
06.2015 - 06.2017
High School Diploma -
Willow Canyon High School