THEA POTTER
Littleton,US
Summary
Enrolled at Aveda Institute Denver for comprehensive cosmetology training, specializing in hair styling, cutting, coloring, nail application, and skincare. Passionate individual with strong communication skills, emphasizing empathy and conflict resolution to elevate client satisfaction and loyalty. Dedicated to delivering precise, high-quality results that guarantee client happiness.
Overview
2
2
years of professional experience
Work History
Service Manager
Chipotle Mexican Grill
01.2023 - Current
- Communicating with customers in person and by phone to promote issue resolution and good customer service.
- Providing customer service to ensure satisfaction and loyalty.
- Utilizing problem solving skills to address challenges that arise during daily operations.
- Training new employees on company policies, procedures, and customer service techniques.
- Collaborating with others to achieve goals.
- Ensuring compliance with company policies and procedures as well as industry standards.
- Upholding established policies and procedures for maximum workplace efficiency.
- Cultivated rapport with clients to build loyalty.
Education
Certification - Cosmetology
Aveda Institute Denver
Denver, Colorado01.2026
Skills
- Problem-solving
- Multitasking and organization
- Time management
- Reliable and responsible
- Trustworthy and honest
- Cash register operation
- Clear communication
- Effective sanitizing techniques for various surfaces
- Product Sales
- Hair cutting and styling
- Hair Lightening and Coloring
- Teamwork and collaboration
Timeline
Service Manager
Chipotle Mexican Grill
01.2023 - Current
Certification - Cosmetology
Aveda Institute Denver
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