Thea Scott
Spring,TX
Summary
Accomplished Assistant Store Manager with a proven track record at Kohls Department Store, enhancing sales and customer satisfaction through strategic merchandising and effective team leadership. Skilled in problem-solving and associate motivation, I've significantly improved store operations and fostered a positive work environment, leading to a loyal customer base and increased repeat business.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager
Kohls Department Store
07.2006 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic
- Analyzed sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates
- Coached sales associates on merchandising standards and customer interactions which significantly increasing customer satisfaction ratings.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term
- Recruited, hired, and trained personnel,
Assistant Manager
Pottery Barn
06.2004 - 07.2006
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in budget preparation, ensuring alignment with financial goals.
Education
Fashion Merchandising And Business
University of Nebraska - Lincoln
Lincoln, NESkills
- Problem-Solving
- Customer Service and Engagement
- Time Management
- Team Building and Leadership
- Store operations
- Hiring and Training
- Employee Scheduling
- Pricing and Markdowns
- Work Planning and Prioritization
- Mentoring and Coaching
- Relationship building and management
- Issue Resolution
- Strategic Merchandising
- Business development and planning
- Performance Evaluations
- Teamwork and Collaboration
- Team Leadership
- Staff training/development
- Employee Motivation
Accomplishments
- Supervised teams of 56-125 associates
- Led stores with an average sales volume of $8-15 million, bringing extensive experience in both big box and specialty retail environments, as well as opening new stores, not listed on my resume.
- Achieved a positive sales increase from -14% to +9% within one year by implementing structured routines, fostering team development, and enhancing overall store presentation.
Timeline
Assistant Store Manager
Kohls Department Store
07.2006 - Current
Assistant Manager
Pottery Barn
06.2004 - 07.2006
Fashion Merchandising And Business
University of Nebraska - Lincoln
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