Thea J. Church
Manager
Norwood,MA
Summary
Forward thinking Manager with excellent relationship-building, communication and project management skills. Dedicated to promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers authentically to promote loyalty and drive sales. Creative problem solver skilled at de-escalating situations and driving positive change. Strong ability to connect authentically with customers, stakeholders, and friends/family creating community and mutually beneficial outcomes.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Store Manager
Landry’s Bicycles
Newton , Ma
08.2018 - Current
- Supported over 30 charity community events and off site events - such as Pan Mass Challenge, MS ride, OUTride, and Harbor to Bay.
- Proficient in special events management; liaison between community and business.
- Advanced knowledge of short- and long-term revenue challenges and opportunities facing ESOP companies.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Empathetic leader, creating sales people in service to our patrons via power of deep listening, observation and transformational hospitality
- Adapted quickly to new information or changing situations in real time to honor customers desires
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Program Manager
Landrys Bicycles
Boston, MA
08.2014 - 08.2018
- Researched industry best practices in support of training development and program content.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
Sales Associate
Landry's Bicycles
Boston, MA
07.2012 - 07.2014
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new and potential customers.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Race Director
Wednesday Night Super Prestige Cyclocross Training Series
Boston, MA
07.2014 - 07.2021
- Organized, led and designed weekly in-season training series for up to 75 racers per session
- Maintained social media updates with community of 600+ followers to notify of races and events
- Improved recreational programming based on feedback from customers and employees.
Education
Bachelor of Science - Communication Disorders/Speech Pathology
University of New Hampshire
Durham, NH 01.1997 - 01.2001
Skills
Team leadership and coaching
Timeline
Store Manager
Landry’s Bicycles
08.2018 - Current
Program Manager
Landrys Bicycles
08.2014 - 08.2018
Race Director
Wednesday Night Super Prestige Cyclocross Training Series
07.2014 - 07.2021
Sales Associate
Landry's Bicycles
07.2012 - 07.2014
Bachelor of Science - Communication Disorders/Speech Pathology
University of New Hampshire
01.1997 - 01.2001
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