TheAngela Robinson
New Baltimore,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Private Caregiver
Empowered Living Human Services
Fraser, MI
2020.11 - Current
- Provide personalized assistance to individuals with disabilities or illness who require help with personal care and activities of daily living support (e.g., feeding, bathing, dressing, grooming, toileting, and ambulation)
- Administer bedside or personal care, such as ambulation or personal hygiene assistance.
- Participate in case reviews, consulting with team caring for client, to evaluate client's needs and plan for continuing services.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing
- Transported individuals to events and activities, medical appointments and shopping trips
- Turned and positioned bed bound patients to prevent bedsores and maintain comfort levels
- Documented vitals, behaviors and medications in client medical records
- Assisted disabled clients to support independence and well-being
- Administered medication as directed by physician
Contact Center Representative
Logisticare Solutions
Southfield, MI
2017.06 - 2018.11
- Taking inbound calls from Michigan Medicaid Members
- Maintained logistics of Michigan Medicaid Insurance members
- Confer with customers to determine their service requirements and travel preferences
- Retrieve patient medical records for physicians, technicians, or other medical personnel
- Protect security of medical records to ensure that confidentiality is maintained
- Completed over 75 outbound calls per shift to deliver and prepared survey scripts
Customer Service Representative
Priority Health
Southfield, MI
2015.10 - 2016.02
- Interacted with variety of people, inbound and outbound call center FSA claims
- Worked in fast paced call center environment handling over 1360 calls on daily basis
- Handled insurance verification and identified eligibility for Medicaid and Medicare members
- Processed insurance payments
- Handled claims and addressed all issues regarding billing
- Answered constant flow of customer calls with minimal wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Claims and Benefits Specialist
Allegra Direct Communications
Clinton, MI
2012.03 - 2014.06
- Processed member health care claims
- Verified member Eligibility status
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Handled Medicare and Medicaid Inquiries
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options
- Managed over 100 calls per day inbound and outbound
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties
Education
Associate of Arts - Criminal Justice
University of Phoenix-Online
Phoenix, AZ11.2021
Diploma - undefined
Denby High School
2009
Skills
- Time Management
- Client Records Management
- Service Documentation
- Progress Tracking
- Relationship Building
- First Aid Certification
- Diet and Nutrition
- Household Cleaning
- Attentive to People
- Clear Communication
- Personal Hygiene Assistance
- Decision Making
- CPR Certification
- Medication Administration
- Client Transportation
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Private Caregiver
Empowered Living Human Services
2020.11 - Current
Contact Center Representative
Logisticare Solutions
2017.06 - 2018.11
Customer Service Representative
Priority Health
2015.10 - 2016.02
Claims and Benefits Specialist
Allegra Direct Communications
2012.03 - 2014.06
Associate of Arts - Criminal Justice
University of Phoenix-Online
Diploma - undefined
Denby High School