I'Keem McDaniel
Middletown ,CT
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Outgoing with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
10
10
years of professional experience
Work History
Supervisor of Operations
Two Brothers
06.2020 - Current
- Oversaw daily operations of the department and applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
Direct Sales Representative
Trinity Solar
09.2018 - 04.2020
- Boosted sales revenue by implementing strategic marketing plans and effective product presentations.
- Expanded market presence by identifying new opportunities and tapping into untapped customer segments.
- Cultivated strong relationships with clients, resulting in increased referral business and repeat sales.
- Collaborated with team members to achieve collective monthly sales goals, fostering a positive work environment.
- Exceeded sales targets consistently by utilizing persuasive communication skills and innovative selling techniques.
- Optimized sales pipeline management using CRM software to track progress from lead acquisition to deal closure effectively.
- Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
Machine Operator
Rayco Manufacturing
01.2018 - 08.2019
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Used precision measuring tools, micrometers and calipers to meet required product specifications.
Injection Molding Machine Operator
Putnam Precision Plastic
10.2016 - 01.2018
- Trained new operators on injection molding machines, enhancing their knowledge and skills for efficient performance.
- Worked in team of technicians in quickly changing environment, adhering to all safety protocols and company processes.
- Conducted routine preventive maintenance on production equipment to help maintain durability and functionality of each machine.
- Enhanced production efficiency by optimizing machine settings for various materials and mold designs.
- Improved product quality by implementing thorough inspection processes and identifying defects in injection-molded parts.
Lead Cook
Brew Bakers
04.2014 - 08.2016
- Succeeded in meeting and/or exceeding customer expectations by demonstrating expert customer service techniques
- Provided excellent customer service dealing with concerns and special food orders including allergies and customer wishes
- Solved customer complaints and workplace problems without supervisor intervention
- Developed teamwork skills with cooks, dishwashers and wait staff; through efficient clean up and preparation of food
- Utilized policies, procedures, and systems as per Company operations manual, in addition to industry standards.
Education
Middletown High School
Middletown, CTSkills
- Recruitment and hiring
- Employee Supervision
- Multitasking and Organization
- Team Leadership
- Customer Service
- Decision-Making
- Operations Management
- Relationship Building
- Performance Improvement
- Goal Setting
- Motivational Leadership
- Handling Complaints
- Strategic Planning
- Customer Service Management
- Presentation Design
- CRM Software
Timeline
Supervisor of Operations
Two Brothers
06.2020 - Current
Direct Sales Representative
Trinity Solar
09.2018 - 04.2020
Machine Operator
Rayco Manufacturing
01.2018 - 08.2019
Injection Molding Machine Operator
Putnam Precision Plastic
10.2016 - 01.2018
Lead Cook
Brew Bakers
04.2014 - 08.2016
Middletown High School
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