Thelicia Berry
Nashville,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Walgreens
11.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Customer Service Cashie
Kroger
03.2021 - 11.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
Certified Phlebotomy Technician -
Tennessee College of Applied Technology
Nashville, TNSkills
- Call Management
- Data Entry
- Documentation
- Sales
- Communication
- Math
Timeline
Customer Service Representative
Walgreens
11.2022 - Current
Customer Service Cashie
Kroger
03.2021 - 11.2022
Certified Phlebotomy Technician -
Tennessee College of Applied Technology
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