Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Thelma Almaraz

Mission,TX

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at IBC Bank. Proven track record in enhancing customer satisfaction and maintaining cash drawer accuracy. Adept at managing high-volume transactions while fostering a positive environment, ensuring compliance with banking regulations, and training new staff effectively.

Overview

35
35
years of professional experience

Work History

Teller Auditor

IBC Bank
08.2000 - 06.2025
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Provided training to new tellers on bank procedures, systems, and customer service best practices.
  • Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
  • Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
  • Ensured compliance with banking regulations by accurately completing all required reports and paperwork.

Department Manager

Foley's Department Store
01.1995 - 07.2000
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Store Manager

Lerner New York
01.1993 - 07.1995
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Assistant Store Manager

County Seat
07.1992 - 07.1993
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.

Assistant Store Manager

Millers Outpost
07.1990 - 07.1992
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Education

General Studies

United High School
Laredo, TX
05.1990

Skills

  • Exceptional customer service
  • Strong work ethic
  • Professionalism and courtesy
  • Excellent time management skills

Languages

Spanish
Native or Bilingual

Timeline

Teller Auditor

IBC Bank
08.2000 - 06.2025

Department Manager

Foley's Department Store
01.1995 - 07.2000

Store Manager

Lerner New York
01.1993 - 07.1995

Assistant Store Manager

County Seat
07.1992 - 07.1993

Assistant Store Manager

Millers Outpost
07.1990 - 07.1992

General Studies

United High School

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Thelma Almaraz