Summary
Overview
Work History
Education
Skills
Love to Read and spend time with my family and dogs. Love visiting the beach.
Timeline
Generic

Thelma Carter

Brunswick,GA

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Supervior

Home Depot 0141
01.2023 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints and worked to resolved issues
  • Achieved results by working with staff to meet established targets.
  • Mentored newly hired employees on operating equipment and safety.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.

Front End Supervisor

Home Depot 0141
06.2019 - 01.2023
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in 17 checkout stations to verify adequate cash supply.
  • Maintained transaction security by verifying payment cards against identification.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Created employee schedules to align coverage with forecasted demands.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Mentored new sales associates to contribute to store's positive culture.
  • Trained newly hired sales team in upselling techniques.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Assistant Manager

Flash Foods
12.2014 - 04.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.

Education

Diploma - Criminal Justice

Altamaha Technical College
Jesup, GA
01.2014

Skills

  • Process Improvement
  • Schedule Development
  • Operations Management
  • Strategic Planning
  • Business Development
  • Staff Management
  • Goal-Oriented
  • Policy Enforcement
  • Expectation Setting
  • Priority Management
  • Project Management
  • Processes and Procedures
  • Staff Discipline
  • Training and Mentoring
  • Complex Problem-Solving

Love to Read and spend time with my family and dogs. Love visiting the beach.

I will read anything including cereal boxes to enhance my knowledge. I have 2 dogs Ace a 6 yr old border collie and Remington a 5 yr old corgi mix breed. I love to spend time with my 2 boys Justin and Josh and my grandkids Logan and Leeanna. The beach is my happy place where I can go to relax and gather myself.

Timeline

Supervior

Home Depot 0141
01.2023 - Current

Front End Supervisor

Home Depot 0141
06.2019 - 01.2023

Assistant Manager

Flash Foods
12.2014 - 04.2017

Diploma - Criminal Justice

Altamaha Technical College

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Thelma Carter