Thelma Dodoo
Bronx,NY
Summary
Professional hospitality expert with proven capability in managing high-volume events and ensuring guest satisfaction. Strong focus on teamwork and adaptability, consistently meeting dynamic service needs. Skilled in delivering exceptional service, handling guest requests, and maintaining polished and efficient dining experience.
Overview
13
13
years of professional experience
Work History
Banquet Server
New York Hilton Midtown
08.2017 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
Room Attendant
New York Hilton Midtown
10.2015 - Current
- Utilized time management skills to prioritize tasks and meet guest expectations.
- Ensured guest satisfaction by addressing requests and resolving concerns promptly.
- Created welcoming atmosphere with attention to detail in room presentation.
- Maintained cleanliness and organization of guest rooms by performing thorough cleaning and sanitizing tasks.
- Change linens, make beds and clean guests rooms
Lounge Attendant
Gracies Bed & Breakfast
01.2012 - 09.2015
- Provided support during special events in the lounge, helping create memorable experiences for attendees.
- Coordinated efforts with catering staff to ensure timely delivery of fresh food items according to guest preferences.
- Resolved guest complaints professionally and efficiently, demonstrating excellent problem-solving skills.
- Assisted guests with seating, menu selections, and special request
- Assisted in maintaining a well-stocked and visually appealing buffet area, ensuring that all food items were fresh and replenished as needed.
- Maintained accurate inventory levels of food and beverages by conducting regular stock checks and placing orders as needed.
Education
Associate of Arts - Marketing And Sales Management
School of International Marketing
Ghana 09-2000
High School Diploma -
Aggrey Memorial Senior High School
GHANA12-1994
Skills
- Strong teamwork
- Time management
- Customer service
- Food service
- Punctual and reliable
- Hospitality service expertise
Timeline
Banquet Server
New York Hilton Midtown
08.2017 - Current
Room Attendant
New York Hilton Midtown
10.2015 - Current
Lounge Attendant
Gracies Bed & Breakfast
01.2012 - 09.2015
Associate of Arts - Marketing And Sales Management
School of International Marketing
High School Diploma -
Aggrey Memorial Senior High School
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