Thelma Espinoza
Miami,FL
Summary
I am a Customer-oriented sales professional with 9 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
8
8
years of professional experience
Work History
Bulova Watch Specialist
Bulova Watch
Doral, FL
06.2021 - 12.2022
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Described merchandise and explained use, operation and care.
- Collaborated with management teams to develop innovative marketing strategies.
- Calibrated chronograph mechanisms with a high degree of accuracy.
Fine Jewelry Sales Specialist
Macys Department Store
Hialeah, FL
11.2014 - 10.2019
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Described merchandise and explained use, operation and care.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Provided product knowledge about the available fine jewelry items.
- Attended weekly staff meetings to discuss trends in the industry and provide feedback on customer service issues.
- Attended monthly company trainings on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
Education
Associate of Arts - Interior Design
University of Miami
Miami, FL11-2023
Skills
- Customer Consultation
- Product Knowledge
- Diamond and Gem Knowledge
- Inventory
- Color and Material Application
- Visual Design
Timeline
Bulova Watch Specialist
Bulova Watch
06.2021 - 12.2022
Fine Jewelry Sales Specialist
Macys Department Store
11.2014 - 10.2019
Associate of Arts - Interior Design
University of Miami
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