Thelma Smith
Missouri Valley,IA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Branch Billing Associate VII
Emc Insurance Companies
Omaha, NE
12.1998 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Monitored customer accounts to identify and rectify billing issues.
- Worked with multiple departments to check proper billing information.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared and submitted monthly billing reports to management for financial overview.
Education
Missouri Valley Schools
Missouri Valley, IA05.1983
Skills
- Decision-Making
- Critical Thinking
- Dependable and Responsible
- Teambuilding
- Data Entry
- Multitasking Abilities
- Self-Motivated
- Problem-Solving
- Teamwork and Collaboration
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
Timeline
Branch Billing Associate VII
Emc Insurance Companies
12.1998 - Current
Missouri Valley Schools