Themelina Vallas
Canton,MA
Summary
Analytical business professional with 10+ years of experience evaluating operational performance, monitoring compliance risk, and identifying financial risk indicators across banking, credit services, and business operations. Proven ability to analyze data trends, monitor KPIs, and implement controls that reduce operational risk and improve business performance. Experienced collaborating across departments to translate operational challenges into data-driven strategies and scalable risk solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Restaurant Owner
Five Star Pizza & More
Brockton, MA
06.2022 - 11.2025
- Directed business operations including financial management, vendor negotiations, staffing, and operational performance monitoring.
- Analyzed revenue performance and operational metrics to identify growth opportunities and operational risks.
- Implemented cost-control processes and inventory monitoring systems that reduced waste and improved profitability.
- Maintained regulatory compliance across health, labor, and safety inspections.
- Leveraged marketing data and customer behavior trends to optimize sales strategies.
- Developed reporting practices to monitor financial performance and operational efficiency.
President
Key Credit Repair
Boston, MA -REMOTE
01.2022 - 01.2023
- Oversaw strategic operations and risk management initiatives across sales, marketing, and customer service functions.
- Conducted operational risk assessments to identify vulnerabilities across sales, compliance, and customer operations.
- Monitored KPIs and operational data to identify performance trends and emerging risk indicators.
- Implemented compliance monitoring processes ensuring adherence to consumer protection and telemarketing regulations.
- Partnered with executive leadership to develop data-driven strategies improving operational efficiency and reducing compliance exposure.
- Established reporting frameworks used to evaluate business performance and operational risk levels.
Vice President, Sales Operations
Key Credit Repair
Boston, MA -REMOTE
06.2017 - 01.2022
- Led operational strategy, performance analytics, and compliance monitoring across sales operations.
- Developed operational reports analyzing sales performance, customer behavior trends, and revenue forecasting.
- Collaborated with compliance and leadership teams to maintain regulatory adherence and reduce operational risk exposure.
- Evaluated competitor and market trends to identify potential business risks and strategic opportunities.
- Implemented performance monitoring processes used to track KPIs and team productivity.
Team Leader
Key Credit Repair
Boston, MA -HYBRID
06.2016 - 06.2017
- Managed team operations while supporting compliance and risk monitoring initiatives.
- Designed and implemented quality assurance checks ensuring regulatory compliance and operational integrity.
- Conducted compliance reviews and escalated potential risk concerns to leadership.
- Supported operational controls related to customer data protection and telemarketing regulations.
Senior Credit Consultant
Key Credit Repair
Boston, MA -HYBRID
06.2015 - 06.2016
- Analyzed customer credit profiles to identify financial risk indicators and recommend appropriate credit improvement strategies.
- Evaluated consumer credit reports to assess financial risk exposure.
- Identified patterns impacting credit risk and customer eligibility.
- Maintained high performance while adhering to strict compliance and operational guidelines.
Credit Desk Manager
Key Credit Repair
Boston, MA -HYBRID
05.2014 - 06.2015
- Reviewed financial and personal data ensuring confidentiality and regulatory compliance.
- Identified potential credit risk indicators and routed cases to credit analysts for further evaluation.
Teller Operations Supervisor
Bank of America
Randolph, MA
06.2012 - 05.2014
- Maintained branch compliance standards and fraud prevention practices.
- Escalated suspicious activity and ensured adherence to banking regulations and internal risk controls.
- Monitored branch performance metrics and operational procedures.
Education
Bachelor of Science - Business Management & Operations
University of Phoenix
Phoenix, AZ2016
Associate of Science - Business Administration And Management
University of Phoenix
Phoenix, AZ2014
Some College (No Degree) - Business Management Studies
Bridgewater State University
Bridgewater, MASkills
- Risk Analysis & Risk Mitigation
- Fraud Detection & Monitoring
- Operational Risk Management
- Compliance & Regulatory Risk
- Data Analysis & KPI Monitoring
- Process Improvement & Internal Controls
- Customer Behavior & Credit Risk Evaluation
- Risk Reporting & Performance Metrics
Certification
- Python Analytics (Learning)
- SQL for Data Analysis (In Progress)
- Python for Data Analytics (In Progress)
- SQL (in Progress)
Timeline
Restaurant Owner
Five Star Pizza & More
06.2022 - 11.2025
President
Key Credit Repair
01.2022 - 01.2023
Vice President, Sales Operations
Key Credit Repair
06.2017 - 01.2022
Team Leader
Key Credit Repair
06.2016 - 06.2017
Senior Credit Consultant
Key Credit Repair
06.2015 - 06.2016
Credit Desk Manager
Key Credit Repair
05.2014 - 06.2015
Teller Operations Supervisor
Bank of America
06.2012 - 05.2014
Bachelor of Science - Business Management & Operations
University of Phoenix
Associate of Science - Business Administration And Management
University of Phoenix
Some College (No Degree) - Business Management Studies
Bridgewater State University