Thena Ibere
Chicago,IL
Summary
Reliable, top-notch associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
6
6
years of professional experience
Work History
Dental Assistant
Tooth Buds Pediatric Dentistry
06.2024 - 07.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Monitored patient comfort and safety during dental procedures.
Esthetician
WaxMan Spa
07.2021 - 06.2024
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Fostered friendly, warm, and exceptional customer experience.
- Welcomed clients arriving for appointments.
- Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
- Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
Retail Sales Associate
Marshalls
11.2019 - 01.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Volunteer
Golden Harvest Food Bank
05.2018 - 06.2018
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Completed domestic tasks in the shelter to assist people in need.
Education
No Degree - Nursing
University of Illinois At Chicago
Chicago, ILNo Degree - Christian Ministry
Southeastern University
Lakeland, FL05.2029
High School Diploma -
Wells Community Academy High School
Chicago, IL06.2020
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Customer Assistance
- Retail Sales
- Customer Engagement
- Reliability and punctuality
- Relationship Building
- Professional Appearance
- Phone Etiquette
- Positive Customer Engagement
Timeline
Dental Assistant
Tooth Buds Pediatric Dentistry
06.2024 - 07.2024
Esthetician
WaxMan Spa
07.2021 - 06.2024
Retail Sales Associate
Marshalls
11.2019 - 01.2020
Volunteer
Golden Harvest Food Bank
05.2018 - 06.2018
No Degree - Nursing
University of Illinois At Chicago
No Degree - Christian Ministry
Southeastern University
High School Diploma -
Wells Community Academy High School
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