Thenat Berta
Dallas,TX
Summary
Detail-oriented and analytical professional with a strong background in healthcare management and business operations. Proven success in leading projects, analyzing complex data, and developing effective solutions to improve productivity and efficiency. Skilled in collaborating with diverse teams to achieve shared goals and drive performance improvement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dental Clinic Manager
Dental Delite
Dallas, TX
11.2023 - Current
- Maintained optimal office productivity and efficiency ensuring seamless operational continuity
- Oversaw the development and implementation of new office practices, policies, and procedures
- Managed cash flow, control staff schedules, general ledger, and billing systems
- Performed regular audits of patient charts to ensure accuracy of information recorded in medical records system.
- Resolved clinical and operational issues promptly to maintain elevated client satisfaction
- Administered insurance claims management and staffing activities including hiring, training, and supervising new personnel
- Planned, created, and distributed office budgets and facilitated marketing and public relations efforts.
- Oversaw recruitment of new personnel for the clinic, conducting interviews and making hiring decisions.
Insurance Coordinator
Dental Delite
Dallas, TX
10.2022 - 11.2023
- Managed and submitted dental insurance claims ensuring accurate and timely processing.
- Prepared invoices for payment processing according to established guidelines.
- Successfully recovered over $40,000 in unpaid claims
- Communicated effectively with insurance companies to resolve claim issues and ensure payment.
- Verified and managed patients’ dental insurance benefits, coordinating with office staff to schedule appointments and procedures.
- Investigated any discrepancies between client's stated needs and actual coverage requirements.
- Maintained accurate records and generated comprehensive reports of all insurance activities.
- Maintained up-to-date knowledge of industry trends in order to provide customers with the best possible coverage options.
Collections Coordinator
Metropolitan State University of Denver
Denver, CO
02.2020 - 08.2022
- Managed collection campaigns for outstanding balances through call and email outreach.
- Reviewed credit reports and determined appropriate course of action when necessary.
- Addressed client queries and managed portfolios of live, current, and overdue debit balance accounts.
- Achieved team KPIs and business goals through strategic workload management and multitasking skills.
- Developed strategies to reduce bad debt exposure and improve cash flow performance.
- Led hiring, training, and scheduling of work-study students and served on the screening committee for new full-time staff.
Education
MBA - Business Administration
Texas Woman's University
Denton, TX05.2024
Master of Science - Health Administration
Texas Woman's University
Denton, TX05-2024
Bachelor of Science in Health Care Management -
Metropolitan State University of Denver
05.2021
Skills
- Business Analysis
- Data Analysis
- Problem Solving
- Project Management
- Strategic Planning
- Change Management
- Employee Communications
- Operations Management
- Client Relations
- Leadership
- Marketing
- Patient Care Coordination
- Scheduling
Affiliations
- Student Healthcare Administration Organization (2022-2024)
- The National Society of Leadership and Success (2019 - Present)
- American College of Healthcare Executives- North Texas Chapter (2022 - Present)
Certification
- Lean Six Sigma (White Belt)
- Project Management Professional (PMP) Certification (In Progress)
Tools
- Microsoft Office (Word, Excel, PowerPoint)
- Microsoft Projects
- Slack
- Zoom
- Google Workspace
Timeline
Dental Clinic Manager
Dental Delite
11.2023 - Current
Insurance Coordinator
Dental Delite
10.2022 - 11.2023
Collections Coordinator
Metropolitan State University of Denver
02.2020 - 08.2022
MBA - Business Administration
Texas Woman's University
Master of Science - Health Administration
Texas Woman's University
Bachelor of Science in Health Care Management -
Metropolitan State University of Denver
- Lean Six Sigma (White Belt)
- Project Management Professional (PMP) Certification (In Progress)
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