Thenushiya Vigneswaran
Los Angeles,CA
Summary
Professional with over 10 years of experience in customer service, operations, and team leadership across retail, food service, and educational support. Proven ability to enhance operational efficiency, deliver excellent customer experiences, and collaborate with diverse teams to achieve business goals.
Overview
16
16
years of professional experience
Work History
Lead Operator
LA PRESS (Juice Bar)
Los Angeles, CA
05.2022 - 11.2024
- Led daily operations, ensuring efficient juice preparation, quality control, and inventory management.
- Delivered exceptional customer service, addressing concerns and creating a welcoming atmosphere for customers.
- Trained, mentored, and managed staff to improve workflow efficiency and enhance customer satisfaction.
Retail/Crew Member
Trader Joe's
Long Beach, CA
10.2015 - 07.2020
- Provided outstanding customer service, assisting shoppers, answering inquiries, and fostering a positive shopping experience.
- Ensured store presentation through restocking, organizing displays, and maintaining cleanliness.
- Operated the register and managed cash transactions, contributing to smooth and efficient store operations.
Peer Advisor
Bridge Program
Walnut, CA
06.2011 - 08.2014
- Mentored incoming students by providing guidance on academic and campus resources.
- Facilitated orientation sessions and workshops to support a smooth transition to college life.
- Collaborated with program staff to develop initiatives promoting student engagement and retention.
Sales/Customer Service Representative
Sears Hometown & Outlet Stores Inc.
City Of Industry, CA
10.2013 - 03.2014
- Offered tailored product recommendations to customers, resulting in increased sales and customer satisfaction.
- Addressed and resolved customer issues in a timely manner, improving brand loyalty, and customer retention.
- Collaborated with team members to achieve sales goals and maintain a positive store.
Student Worker/Scribe
Disabled Students Program & Services (DSPS)
Walnut, CA
08.2010 - 06.2013
- Provided note-taking services for students with disabilities, ensuring accessibility and inclusion in academic settings.
- Supported administrative tasks while maintaining confidentiality and professionalism.
- Acted as a liaison between students, faculty, and DSPS, ensuring timely and effective accommodations.
Cabin Leader
L.A. County Outdoor Science School
Big Bear , CA
03.2009 - 04.2009
- Supervised and mentored groups of students, ensuring their safety and fostering a positive outdoor learning experience.
- Assisted with educational activities, teaching environmental science concepts through hands-on experiences.
- Maintained the cleanliness and organization of cabin facilities, supporting overall camp operations.
Education
Associate of Science - Sociology
Mt. San Antonio College
Walnut, CA06-2013
Skills
- Customer Service Excellence
- Team Leadership and Supervision
- Communication and Interpersonal Skills
- Operational Efficiency
- Problem Solving and Conflict Resolution
- Time Management and Multitasking
- Sales and Product Knowledge
- Adaptability and Flexibility
- Attention to Detail
- Collaboration and Teamwork
Affiliations
- Hiking
- Basketball
- Yoga
- Community building
Timeline
Lead Operator
LA PRESS (Juice Bar)
05.2022 - 11.2024
Retail/Crew Member
Trader Joe's
10.2015 - 07.2020
Sales/Customer Service Representative
Sears Hometown & Outlet Stores Inc.
10.2013 - 03.2014
Peer Advisor
Bridge Program
06.2011 - 08.2014
Student Worker/Scribe
Disabled Students Program & Services (DSPS)
08.2010 - 06.2013
Cabin Leader
L.A. County Outdoor Science School
03.2009 - 04.2009
Associate of Science - Sociology
Mt. San Antonio College
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