Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Generic

Theo Gonong

Mission Viejo,CA

Summary

Recent Computer Science graduate with experience in technical support, e-commerce operations, and applied signal processing. Built GUI tools for real-time data visualization and integrated AI models for classification as part of an academic collaboration. Skilled in automating reporting workflows, managing digital transactions, and maintaining operational documentation. Known for strong attention to detail, reliability, and a solutions-focused mindset. Seeking a tech-driven role where I can streamline processes and support cross-functional teams.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Amazon Fresh
05.2022 - 02.2025
  • Analyzed sales and inventory data to optimize labor scheduling, improving efficiency.
  • Responded to customer requests for products, services, and company information.
  • Sought ways to improve processes and services provided.
  • Collaborated on performance reporting, identifying process improvements through trend analysis.
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.

E-Commerce & Sales Operations Coordinator

Animae.la
09.2023 - 12.2024
  • Maintained transaction records, customer orders, and internal documentation for business operations.
  • Tracked and analyzed weekly sales performance using spreadsheets and visual reports for strategic planning
  • Handled customer communication and support through email, ensuring clarity and professionalism
  • Assisted with website/software updates, improving storefront functionality.
  • Organized and detail-oriented with a strong work ethic.
  • Contributed to ongoing improvements to storefront layout, usability, and operational workflows.

Software & Signal Processing Intern

Raytheon Technologies (Academic Collaboration)
09.2024 - 05.2025
  • Developed a Python-based GUI using PyQt5 for real-time RF signal visualization from soft-decision .dat files
  • Integrated a custom AI classification model to identify QAM modulation types with 97% accuracy
  • Automated analysis workflows to reduce manual processing and improve efficiency for signal engineers
  • Collaborated with RTX engineers and faculty advisors to align deliverables with real-world use cases
  • Utilized tools such as PyTorch, NumPy, and Matplotlib for data processing and visualization

Education

Bachelor of Science - Computer Science

California State University, Fullerton
Fullerton, California
05.2025

Skills

  • Spreadsheet management & reporting
  • Document management & data entry
  • Clear verbal/written communication
  • Content organization
  • Fundamental bookkeeping
  • Strong organizational skills
  • Data formatting
  • Python programming
  • Agile development methodologies
  • Programming documentation
  • Application debugging

Languages

English
Native or Bilingual
Tagalog
Limited Working
Spanish
Limited Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Software & Signal Processing Intern

Raytheon Technologies (Academic Collaboration)
09.2024 - 05.2025

E-Commerce & Sales Operations Coordinator

Animae.la
09.2023 - 12.2024

Customer Service Associate

Amazon Fresh
05.2022 - 02.2025

Bachelor of Science - Computer Science

California State University, Fullerton

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