Theodore Alexander
Carmichael,CA
Summary
Outgoing educator and manager with 15 years experience in securing reservations and assisting guests to promote customer satisfaction. Talented at listening to guest preferences and providing speedy assistance. Successful in attracting repeat customers through friendly, helpful and discrete service.
Overview
10
10
years of professional experience
Work History
House Manager
Capital Stage
Sacramento , CA
02.2024 - Current
- Analyzed audience feedback from performances and events.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Communicated with maintenance team on damages to repair.
- Collaborated with marketing team to develop promotional materials.
Hospitality Specialist
Amador & Dry Diggings distillery
El Dorado Hills , CA
09.2023 - 12.2023
- Developed marketing strategies to promote hospitality services offered by the company.
- Ensured compliance with health codes, safety regulations, and other applicable laws.
- Supported sales team members to drive growth and development.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Senior Hospitality Coordinator
Napa Valley Distillery
Napa , California
07.2015 - 09.2023
- Created, managed and maintained educational tour and tasting program.
- Upheld demanding quality and performance standards and drove improvements to elevate staff levels.
- Developed and oversaw over 10 events every year with as many as 175 attendees.
- Promoted and sold quarterly member subscription service to increase repeat business.
Lead Bartender
Meritage Resort and Spa
Napa , California
07.2014 - 07.2015
- Trained new bartenders on drink preparation and upselling techniques.
- Talked easily with patrons to build rapport and earn repeat business.
- Increased average ticket amounts by upselling customers from shelf to premium brands.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
Education
Society of Wine Educators
NapaSkills
- Teamwork and Leadership
- Verbal and Written Communication
- Friendly, positive attitude
- Problem resolution
- Co-hosted sex based advice talk show podcast 2010-2011 and did ad reads for our sponsor Adamandevecom
Timeline
House Manager
Capital Stage
02.2024 - Current
Hospitality Specialist
Amador & Dry Diggings distillery
09.2023 - 12.2023
Senior Hospitality Coordinator
Napa Valley Distillery
07.2015 - 09.2023
Lead Bartender
Meritage Resort and Spa
07.2014 - 07.2015
Society of Wine Educators
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