Theodore Guevarra
Alexandria,VA
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
6
6
years of professional experience
Work History
Manager
Giardino Italian Restaurant
Burke, VA
06.2024 - Current
- Trained and mentored staff on customer service and food safety protocols.
- Coordinated staff schedules to optimize workforce efficiency during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Provided leadership during times of organizational change or crisis situations.
Bartender
Giardino Italian Restaurant
Burke, VA
01.2024 - Current
- Mixed cocktails and beverages to customer specifications.
- Provided excellent customer service in a fast-paced environment.
- Maintained cleanliness and organization of the bar area.
- Collaborated with kitchen staff to ensure timely service delivery.
- Managed inventory levels and restocked supplies as needed.
- Developed positive relationships with regular customers for enhanced service experience.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Assisted in setting up the bar for service shift.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Server
Giardino Italian Restaurant
Burke, VA
12.2019 - Current
- Handled customer inquiries and resolved issues with professionalism and care.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Assisted in training new servers on restaurant procedures and menu details.
- Provided exceptional customer service in a fast-paced dining environment.
- Ensured cleanliness and organization of dining areas for optimal guest experiences.
- Maintained knowledge of menu items, daily specials, and wine pairings for recommendations.
- Provided excellent customer service to ensure satisfaction.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Delivered food orders promptly and courteously.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked food before serving it to customers.
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees on restaurant procedures and plating techniques.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
Busser
Giardino Italian Restaurant
Burke, VA
12.2019 - Current
- Cleared and set tables promptly for incoming guests.
- Assisted servers by delivering food and beverages efficiently.
- Maintained cleanliness of dining areas throughout service shifts.
- Restocked supplies as needed to support restaurant flow.
- Responded to guest inquiries and requests with professionalism.
- Supported team members during busy periods to enhance service quality.
- Wiped down and cleaned chairs, booths, and highchairs.
- Took initiative to help others whenever necessary.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
Host
Giardino Italian Restaurant
Burke, Virginia
12.2019 - Current
- Greeted guests warmly upon arrival at a popular Italian dining venue.
- Assisted servers by communicating special requests and ensuring timely service.
- Managed reservations efficiently to optimize seating arrangements and guest flow.
- Maintained cleanliness and organization of the host station and waiting area.
- Trained new hosts on procedures, customer service, and restaurant policies.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Resolved conflicts between customers when necessary.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Education
Associate of Applied Science - Nursing
Northern Virginia Community College
Springfield, VA12-2026
High School Diploma -
Lake Braddock Secondary School
Burke06-2021
Skills
- Patient care
- Medical terminology
- Team collaboration
- Communication skills
- Problem resolution
- Inventory management
- Networking strategies
References
References available upon request.
Timeline
Manager
Giardino Italian Restaurant
06.2024 - Current
Bartender
Giardino Italian Restaurant
01.2024 - Current
Server
Giardino Italian Restaurant
12.2019 - Current
Busser
Giardino Italian Restaurant
12.2019 - Current
Host
Giardino Italian Restaurant
12.2019 - Current
Associate of Applied Science - Nursing
Northern Virginia Community College
High School Diploma -
Lake Braddock Secondary School