Theodore Hall
Philadelphia,PA
Summary
Dynamic System Operations Duty Officer with extensive experience in leading teams through service disruptions. Expertise in operational strategy development and stakeholder coordination, ensuring timely recovery and safety compliance across critical rail corridors.
Overview
14
14
years of professional experience
Work History
System Operations Duty Officer
Amtrak
WILMINGTON, DE
04.2024 - Current
- Directed real-time decision-making in high-pressure situations, initiating recovery strategies to minimize delays by ensuring appropriate allocation of resources, including equipment and manpower.
- Led system operations teams during major service disruptions, ensuring timely recovery across northeast corridor.
- Acted as the primary point of contact for critical operational updates, enhancing communication and situational awareness.
- Coordinated with internal and external stakeholders to ensure operational activities support safe and efficient service delivery.
- Applied extensive knowledge of Amtrak's physical characteristics and operating practices for effective decision-making.
- Leveraged multiple years of railroad operations experience to enhance incident response and service recovery initiatives.
Passenger Conductor
Amtrak
Philadelphia, Pennsylvania
12.2014 - 04.2024
- Qualified conductor for routes between New York, Washington D.C., Philadelphia, and Harrisburg.
- Qualified on NORAC and Norfolk Southern operating rules, as well as AMT 2, AMT 3, and AMT 5.
- Proficient in moving and handling Amtrak equipment safely.
- Collaborated with dispatchers, train masters, road foremen, and coworkers to enhance passenger experiences.
- Adapted to a 24/7 work schedule ensuring operational readiness.
- Experienced in understanding and interpreting labor agreements.
Baggage Foreman
Amtrak
Newark, New Jersey
12.2012 - 12.2014
- Led baggage department operations in Newark, New Jersey.
- Coordinated baggage loading and unloading for timely train departures and arrivals.
- Monitored train schedules and verified consists using Amtrak Program Arrow to ensure accurate baggage handling.
Education
High School Diploma -
Episcopal Academy
Merion, PA06-2008
Some College (No Degree) - Mass Communications
Community College of Philadelphia
Philadelphia, PASkills
- Incident management
- Real-time decision making
- Railroad operations knowledge
- Operational strategy development
- Safety compliance
- Stakeholder coordination
- Microsoft Office Suite including Excel, PowerPoint, and Word; familiarity with Microsoft Project
Timeline
System Operations Duty Officer
Amtrak
04.2024 - Current
Passenger Conductor
Amtrak
12.2014 - 04.2024
Baggage Foreman
Amtrak
12.2012 - 12.2014
High School Diploma -
Episcopal Academy
Some College (No Degree) - Mass Communications
Community College of Philadelphia