Samuel Jordan
Charlotte,US
Summary
Experienced professional with a solid background in operational oversight and crisis management. Poised to thrive in high-pressure settings, recognized for emphasis on teamwork and delivering tangible outcomes. Adept at adjusting to evolving demands, skilled in emergency response and operational strategizing. Esteemed for dependability and flexibility.
Overview
11
11
years of professional experience
Work History
Lead Duty Officer/Intelligence Specialist
Bank of America
08.2023 - Current
- Report on incidents affecting Bank of America, ensuring timely updates and communication.
- Research and report security intelligence, contributing to informed decision-making.
- Drive security intelligence gathering across assigned territories, implementing proactive threat assessment protocols and risk mitigation strategies.
- Monitored surveillance systems for potential threats, allowing for quick identification and resolution of issues.
- Collaborated with other departments to ensure smooth operations and effective coordination during critical incidents.
- Trained new duty officers on company policies and procedures, ensuring consistent performance across the team.
- Enhanced operational efficiency by streamlining communication processes within the team.
Security Operations Coordinator
City of Charlotte
12.2018 - 06.2023
- Managed security alarms per Airport Security Program, ensuring compliance and safety.
- Coordinated emergency responses, enhancing incident management efficiency.
- Conducted patrols to maintain a secure environment for all airport users.
- Investigated incidents, documenting findings to support liability management.
- Escorted visitors in restricted areas, ensuring adherence to security protocols.
- Improved employee performance by implementing training programs and conducting regular performance reviews.
- Trained and guided team members to maintain high productivity and performance metrics.
Security Operations Agent
City of Charlotte
09.2014 - 12.2018
- Led emergency response operations and coordinated multi-agency security protocols at major airport facility, ensuring compliance with Airport Security Program guidelines.
- Monitored checkpoints and gates, ensuring security compliance and smooth passenger flow.
- Directed traffic to prevent congestion, enhancing operational efficiency.
- Issued citations per regulations, maintaining safety and order.
- Documented incidents and inspections, supporting security protocols.
- Conducted property inspections, implementing corrective actions for compliance.
- Conducted comprehensive vehicle and personnel security screenings at terminal access points, implementing strict documentation procedures.
Education
BACHELORS - CRIMINAL JUSTICE
University of North Carolina at Charlotte
Charlotte, NC01.2012
Skills
- Monitoring systems
- Strong written communication
- Incident Management
- Analytical intelligence assessment
- Team Leadership
- Crisis Management
- Effective strategic planning
- Crisis management
- Time management
- Problem-solving abilities
- Evidence collection expertise
- First aid certification holder
Timeline
Lead Duty Officer/Intelligence Specialist
Bank of America
08.2023 - Current
Security Operations Coordinator
City of Charlotte
12.2018 - 06.2023
Security Operations Agent
City of Charlotte
09.2014 - 12.2018
BACHELORS - CRIMINAL JUSTICE
University of North Carolina at Charlotte
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