Theodore Hoadley
Whitmore Lake,MI
Summary
Team-forward manager with proven results in Long and short term customer service, team leadership and morale boosting, and rapid problem solving skills involving patrons. Collaborative leadership style that promotes an engaged and efficient workplace.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Independence Lake - Washtenaw County Parks & Recreation Commission
Whitmore Lake, MI
04.2023 - Current
- Trained and mentored new cashiers in customer service standards and transaction processes.
- Managed and motivated employees to be productive and engaged in work.
- Resolved customer inquiries via email, telephone, and in person, ensuring timely and accurate responses.
- Provided exceptional service under tight deadlines during peak hours, maintaining composure while managing a high workload efficiently.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Successfully resolved escalated cases through active listening, empathy, and effective problem-solving techniques.
- Maintained professional, organized, and safe environment for employees and patrons.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize success.
- Supervised daily cash operations, ensuring accuracy in transactions and adherence to policies.
- Managed inventory of cash registers, maintaining optimal cash levels for efficient operations.
- Conducted regular audits of cash drawers, identifying discrepancies and implementing corrective measures.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
Education
Bachelor of Arts - Political Science
Albion College
Albion, MI05-2027
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Microsoft outlook, word, and Excel
- Friendly, positive attitude
- Internet safety awareness
Certification
- First Aid/CPR Certified
Timeline
Manager
Independence Lake - Washtenaw County Parks & Recreation Commission
04.2023 - Current
Bachelor of Arts - Political Science
Albion College