Theodore James
McKinney,TX
Summary
Human resources professional with 6 + years experience, prepared to contribute valuable resources in talent acquisition, employee engagement, and compliance. Valued for fostering teamwork and consistently achieving results through adaptability and reliability. Proficient in conflict resolution and strategic planning.
Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. Eager to contribute to team success and further develop professional skills.
Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
11
11
years of professional experience
1
1
Certification
Work History
HR Specialist
OSU-OKC
01.2024 - Current
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
- Streamlined recruitment processes to improve time-to-hire, employing innovative sourcing strategies and technologies.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
Human Resources Specialist
Addison Group
10.2022 - 01.2024
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Facilitated smooth onboarding experiences for new hires, ensuring they felt welcomed and well-informed.
- Resolved employee disputes with empathy and professionalism, maintaining harmonious work environment.
- Analyzed job roles and responsibilities to ensure alignment with organizational goals and employee capabilities.
Medical Support Assistant (MSA)
Department of veteran affairs
06.2021 - 10.2022
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
- Provided exceptional customer service to patients from diverse backgrounds, fostering an inclusive environment that promoted trust and respect.
- Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
HR Coordinator
Consumer Cellular
02.2018 - 06.2021
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Streamlined HR processes for increased efficiency, reducing time spent on administrative tasks.
- Reviewed human resources paperwork for accuracy and completeness.
- Maintained accurate employee records in HRIS systems, enabling efficient data retrieval for reporting purposes.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Acted as a liaison between employees and management during periods of organizational change, providing guidance and support throughout the transition process.
- Conducted exit interviews to gather valuable insights into areas for improvement within the organization.
- Collaborated with department heads to identify staffing needs and develop job descriptions tailored to specific roles.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
Claims Analyst
Centene Corporation
02.2015 - 02.2018
- Maintained strict confidentiality with all personal data as per company guidelines.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Interacted with clients and employees, which helped cultivate positive working relationships.
- Participated in ongoing training programs to stay current on industry developments and maintain a strong understanding of relevant laws and regulations affecting the claims process.
- Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
- Reduced claims processing time by implementing efficient analytical techniques and strategies.
- Maintained strong working relationships with third-party vendors, such as independent adjusters and appraisers, to facilitate prompt resolution of claims.
Collections Agent
Pay Pal Incorporated
05.2014 - 02.2018
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Education
Master of Arts - Human Resources Management
Webster University
Little Rock, AR12-2013
Bachelor of Arts - Public Administration
Arkansas Baptist College
Little Rock, AR03-2011
Skills
- Employee relations
- Payroll administration
- Benefits management
- Regulatory compliance
- HRIS management
- Time management
- Relationship building
- Active listening
- Critical thinking
- Onboarding programs
- Diversity initiatives
- Data analysis
- Team collaboration
- Training development
- Microsoft office proficiency
- HR policies and procedures
- Corrective action planning
- Recruitment and hiring
- Compliance
- Talent acquisition
- Legal compliance
- Workforce planning
- Background checks
- Employee handbook development
- Policy enforcement
Certification
- Fundamental Payroll Certification (FPC) - American Payroll Association.
- Compensation Management Specialist (CMS) - International Foundation of Employee Benefit Plans.
- Group Benefits Associate (GBA) - International Foundation of Employee Benefit Plans.
Timeline
HR Specialist
OSU-OKC
01.2024 - Current
Human Resources Specialist
Addison Group
10.2022 - 01.2024
Medical Support Assistant (MSA)
Department of veteran affairs
06.2021 - 10.2022
HR Coordinator
Consumer Cellular
02.2018 - 06.2021
Claims Analyst
Centene Corporation
02.2015 - 02.2018
Collections Agent
Pay Pal Incorporated
05.2014 - 02.2018
Master of Arts - Human Resources Management
Webster University
Bachelor of Arts - Public Administration
Arkansas Baptist College