Theodore Lytwyn
New York,NY
Summary
Detail-oriented Support Professional experienced in records management, research, and problem resolution. Delivered effective solutions through analytical approaches and strong communication skills, enhancing operations in surface transportation and housing sectors. Focused on improving tenant satisfaction and ensuring regulatory compliance while managing diverse client relationships.
Overview
16
16
years of professional experience
Work History
Housing Assistant
NYC Housing Authority (NYCHA)
New York, USA
05.2022 - Current
- Organized and presented Section 8 paperwork, ensuring compliance with HUD and NYCHA standards, facilitating timely annual and interim recertifications and lease renewals.
- Assisted residents with housing applications and eligibility determinations.
- Coordinated maintenance requests and scheduled repairs for housing units.
- Provided information on community resources and support services to residents.
Customer Information Representative
NYC Housing Authority (NYCHA)
New York, USA
10.2012 - 04.2022
- Assisted residents with inquiries regarding housing applications and eligibility requirements.
- Processed tenant requests for maintenance and repairs through established systems.
- Communicated with various departments to resolve resident issues effectively.
- Assisted landlords, tenants, attorneys, and interagency contacts in navigating regulations and administrative paperwork for NYCHA’s Section 8 program, ensuring compliance and clarity in the process.
Conductor
NYC MTA - New York City Transit Authority
New York, USA
11.2011 - 10.2012
- Ensured safe, timely operation of subway train, prioritizing passenger safety and schedule adherence.
- Operated trains safely along designated routes and schedules.
- Monitored passenger safety and assisted with boarding procedures.
- Communicated effectively with dispatch and control centers during operations.
- Delivered courteous, knowledgeable customer service for general inquiries, routine matters, and emergencies, enhancing passenger experience.
Customer Information Representative
NYC Housing Authority
New York, USA
02.2011 - 11.2011
- Managed heavy telephone contact and data entry on NYC DOH database, conducting records research to document problem history for inspection.
- Processed public housing tenant complaints and repair requests, addressing issues such as malfunctioning elevators, dimly lit hallways, and lack of essential services, ensuring timely resolutions.
- Escalated tenant issues to the proper channels to ensure timely resolution.
Education
Continuing Studies - Financial Accounting, Basic Computer Courses
Baruch College
New York, NYB.A. - Sociology
Temple University
Philadelphia, PASkills
- Regulatory compliance
- Application management
- Section 8 compliance
- Housing applications
- Community resource referral
- Maintenance management
- Resource coordination
Education And Professional Development
- Baruch College, New York, NY, Continuing Studies: Financial Accounting, Basic Computer Courses
- Temple University, Philadelphia, PA, B.A., Sociology (Dean’s List - Three Semesters)
Timeline
Housing Assistant
NYC Housing Authority (NYCHA)
05.2022 - Current
Customer Information Representative
NYC Housing Authority (NYCHA)
10.2012 - 04.2022
Conductor
NYC MTA - New York City Transit Authority
11.2011 - 10.2012
Customer Information Representative
NYC Housing Authority
02.2011 - 11.2011
Continuing Studies - Financial Accounting, Basic Computer Courses
Baruch College
B.A. - Sociology
Temple University