Theodore Marshall
Kenel ,SD
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
10
10
years of professional experience
Work History
Case Manager
Standing Rock Sioux Tribe
07.2023 - 06.2025
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
Contract Representive
Standing Rock Sioux Tribe
05.2016 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
Front Desk Clerk
Prairie Knighs Casino
05.2015 - 05.2016
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
Education
Associate of Science - Business Administration
Haskell Indian Nations University
Lawrence, KS05.2000
Bachelor of Science - Business Administration
Haskell Indian Nations Univiersity
Lawrence, KS12.2002
Masters in Management - Management
University of Mary
Bismarck, ND12.2006
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Records management
- Data entry and analysis
Timeline
Case Manager
Standing Rock Sioux Tribe
07.2023 - 06.2025
Contract Representive
Standing Rock Sioux Tribe
05.2016 - 07.2023
Front Desk Clerk
Prairie Knighs Casino
05.2015 - 05.2016
Associate of Science - Business Administration
Haskell Indian Nations University
Bachelor of Science - Business Administration
Haskell Indian Nations Univiersity
Masters in Management - Management
University of Mary
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