- Baked by Theo
- Ukulele
- CrossFit
- Big Talk
- Bread pudding enthusiast
- Cinnamon rolls (centers only)
Theodore Paat
San Francisco,CA
Summary
Results-driven learning and development expert with over 9 years of experience leading global initiatives that drive business growth and improvement. Proven ability to leverage data-driven insights to design and implement programs that consistently deliver tangible, positive outcomes. Skilled collaborator with a talent for forging cross-functional partnerships, aligning L&D priorities, and creating engaging learning experiences that resonate with diverse audiences.
Overview
6
6
years of professional experience
Work History
Sr. Onboarding Program Manager
Vercel
03.2024 - Current
- Created and launched a 3-Day onboarding program that includes pre-boarding and Week 1 activities, helping new hires integrate quickly.
- Developed clear plans for the onboarding team with specific goals and milestones to improve new hire satisfaction and retention.
- Organized the People Team All Hands Meeting, focusing on sharing important company objectives, while building team morale and belonging.
L&D Lead, Employee Experience & Pride ERG Lead
Carta
07.2022 - 03.2024
- Launched Aspiring Manager Program: 93% of participants recommended it, setting a new benchmark for leadership development.
- Created hybrid onboarding program: 98% approval from new hires; 92% understood their role within 90 days.
- Implemented peer learning program: 95% recommendation rate, boosting product knowledge and cross-team collaboration.
- Streamlined new manager onboarding and improved communication, reducing ramp-up time.
- Fostered strong internal partnerships through clear communication, leading to repeat collaborations.
- Boosted employee retention by enhancing mentoring, coaching, and feedback processes.
- Partnered closely with the Mergers & Acquisitions Team and developed an inclusive onboarding experience for newly acquired employees
- Managed a diverse range of programs designed to engage all employees, enhancing inclusivity and connection across all tenures.
Sr. L&D Program Manager & Pride ERG Lead
Carta
05.2021 - 07.2022
- Conducted needs analysis using focus groups, optimizing onboarding to boost engagement 95% and reduce time-to-productivity 20%.
- Created and led Basecamp new hire program for 2000+ employees, achieving 95% satisfaction and setting new onboarding standard.
- Leveraged survey data to improve Basecamp, increasing engagement 95% and accelerating productivity.
- Built strategic partnerships with leadership, raising stakeholder satisfaction 10% and enhancing collaboration.
Instructional Designer & LGBTQ+ ERG Co-Lead
Affirm
09.2019 - 04.2021
- Led needs analysis for Operations, delivering actionable insights that improved Customer Operations Agent training.
- Designed digital-first learning for Operations Agents, boosting behavior change and production efficiency.
- Launched Project Management Certification Program, enhancing project outcomes across the organization.
- Created Psychological Safety module for new managers, fostering a more inclusive work environment.
- Implemented Lessony LMS, streamlining training delivery for operations associates and internal teams.
Learning & Development Manager
Leanplum
05.2018 - 08.2019
- Launched Leanplum Academy: 25% customer adoption in 3 months, addressing key learning needs.
- Conducted customer needs analysis, uncovering insights to guide future training initiatives and effectiveness measures .
- Created GROW program for SME and professional skills: 100% adoption and full leadership support.
- Implemented Docebo LMS, streamlining training delivery for customers, employees, and partners.
Education
Teaching Credential -
San Jose State University
San Jose, CA05.2014
Bachelor of Arts - Radio, TV, and Film, Deaf Education
San Jose State University
San Jose, CA05.2007
International Student Exchange Program - Digital Media & Public Relations
Edinburgh Napier University
Edinburgh, Scotland05.2006
Skills
- Coaching
- New Hire Onboarding
- Leadership Development
- Offsite & Team Development
- Strategic Partnership
- Change Management
- Data-Driven Decision Making
- Unconventional & Creative Thinking
- Problem-Solving
- Project Management
- Strategic Planning
- Training and Development
- Relationship Building
- Public Speaking
Hobbies and Interests
- Baked by Theo
- CrossFit
- Vintage Hawaiian Shirts
- Big Talk
- Bread pudding
- Cinnamon rolls
Interests
Timeline
Sr. Onboarding Program Manager
Vercel
03.2024 - Current
L&D Lead, Employee Experience & Pride ERG Lead
Carta
07.2022 - 03.2024
Sr. L&D Program Manager & Pride ERG Lead
Carta
05.2021 - 07.2022
Instructional Designer & LGBTQ+ ERG Co-Lead
Affirm
09.2019 - 04.2021
Learning & Development Manager
Leanplum
05.2018 - 08.2019
Teaching Credential -
San Jose State University
Bachelor of Arts - Radio, TV, and Film, Deaf Education
San Jose State University
International Student Exchange Program - Digital Media & Public Relations
Edinburgh Napier University
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