THEODORE ROBINSON III
Philadelphia,PA
Summary
Seeking a challenging position in the healthcare industry where my skills and experience can be utilized to provide exceptional services to patients.
Overview
8
8
years of professional experience
Work History
GUEST SERVICES
The Walk Disney Company - DISNEY ON THE YARD,COLLE
Orlando, FL
11.2022 - 08.2023
- Provide exceptional customer service to guests by answering questions, resolving issues, and ensuring a positive experience
- Work closely with other Cast Members and leaders to ensure a smooth and efficient operation, and constantly strive to improve my skills and knowledge of the Disney brand.
- Set and managed policies for concierge services and guest relations.
- Reviewed upcoming events and planned for expected challenges.
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Maintained up-to-date knowledge of products and services offered.
- Analyzed customer feedback to identify areas requiring improvement.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Established and upheld high standards, promoting great customer service and assistance to guests.
MOORE ARTS PROGRAM INTERNSHIP
UNIVERSITY OF PENNSYLVANIA
Philadelphia, PA
09.2019 - 06.2020
- Led museum and gallery tours
- Oversaw the design and implementation of the mural at The U High School
- Prepared program materials by screening and printing clothing items
- Organized exhibitions and market outreach
- Edited and proofread documents for accuracy and completeness.
- Processed incoming and outgoing mail and packages according to established procedures.
- Created and maintained detailed records of all office activities.
- Input data into spreadsheets and databases.
- Purchased and maintained office supplies.
- Interacted with customers by phone, email, or in-person to provide information.
- Participated in workshops and presentations related to projects to gain knowledge.
COMMUNITY COORDINATOR
OFFICE OF SENATOR SHARIF STREET
Philadelphia, PA
07.2017 - 08.2019
- Supported coordination of community development program and events by volunteering at shelters, food banks, and parks
- Designed and distributed informational brochures for collaborative engagements
- Performed administrative duties, such as organizing files, overseeing mailings, organizing travel, monitoring budget information, and reporting on financial issues.
- Managed volunteer programs focused on providing community services to underserved populations.
- Collaborated with community members to develop and implement service initiatives.
- Assessed community needs and identified resources for social and community service programs.
- Monitored program performance and outcomes for successful delivery of services.
- Conducted community workshops to promote different programs and educate public on available services.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
IN HOME HEALTH AIDE
NORTHERN SENIOR HOME CARE
Philadelphia, PA
11.2015 - 12.2018
- Maintained records of patient care, condition, progress or problems to report and discussed observations with supervisor or case manager.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Followed nutritional plans to prepare optimal meals.
- Administered prescribed medications under direction of physician.
- Developed rapport to create safe and trusting environment for care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Scheduled and coordinated medical appointments.
COMMUNITY OUTREACH COORDINATOR
MEN 4 CHOICE
Atlanta, GA
03.2022 - 09.2022
- Utilized knowledge of political organizations and community engagement strategies to promote male involvement in advocating for reproductive justice.
- Successfully recruited and organized a team of over 50 men each month to engage in voter outreach efforts for crucial state and local campaigns leading up to the general election.
- Conducted community workshops to promote different programs and educate public on available services.
- Proficiently utilized Google Sheets to effectively track and analyze recruitment data, as well as voter preferences for each political candidate.
- Connected individuals with available and relevant resources.
- Acted as main point of contact between management, clinical staffs and external community.
- Developed presentations for public events and community groups.
- Created and implemented community-based programs to improve education or fill specific needs.
Education
BACHELORS OF SCIENCE - PSYCHOLOGY PRE-MED
Clark Atlanta University
Atlanta, GA05.2024
Skills
- Information management
- Communication and empathy
- Braille
Affiliations
Member, Pre-Alumni Council, CAU
Feb 2023
We prepare students to become effective alumni under the guidance of
dedicated alumni
Member, Alpha Epsilon Delta Honor Society
Timeline
GUEST SERVICES
The Walk Disney Company - DISNEY ON THE YARD,COLLE
11.2022 - 08.2023
COMMUNITY OUTREACH COORDINATOR
MEN 4 CHOICE
03.2022 - 09.2022
MOORE ARTS PROGRAM INTERNSHIP
UNIVERSITY OF PENNSYLVANIA
09.2019 - 06.2020
COMMUNITY COORDINATOR
OFFICE OF SENATOR SHARIF STREET
07.2017 - 08.2019
IN HOME HEALTH AIDE
NORTHERN SENIOR HOME CARE
11.2015 - 12.2018
BACHELORS OF SCIENCE - PSYCHOLOGY PRE-MED
Clark Atlanta University
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