Personable Sales Representative / Sales Manager offering 24 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
24
24
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
King Teleservices, LLC
Brooklyn, NY
07.2018 - 02.2019
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Manager
Sage Venture Capital
Las Vegas, NV
10.2011 - 07.2015
Financing for small-cap private and public companies
Organized and guided activities such as sales promotions requiring coordination with other department managers.
Closed lucrative sales deals using strong negotiation and persuasion skills.
Established and cultivated solid business relationships with new or existing customers.
Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Sales Representative Manager
Worthington Financial Consultancy, Philippines Holding Company
Miami, FL
07.1999 - 07.2007
Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Targeted and prospected for new business through telemarketing, individual creativity and innovation.
Met with clients, delivering presentations and educating on product and service features and offerings.
Closed lucrative sales deals using strong negotiation and persuasion skills.
Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Education
A.A - International Business
Fort Lauderdale College
09.1989 - 05.1991
Skills
Strategic Planningundefined
Accomplishments
Series 7 (Inactive)
Series 63 (Inactive)
Golf, Exercise, Tennis
Very active sports enthusiast.
Timeline
Customer Service Representative
King Teleservices, LLC
07.2018 - 02.2019
Sales Manager
Sage Venture Capital
10.2011 - 07.2015
Sales Representative Manager
Worthington Financial Consultancy, Philippines Holding Company
Class A Driver/Dump Truck Driver/Office Manager at Kings Trucking LLC/King Towing LLCClass A Driver/Dump Truck Driver/Office Manager at Kings Trucking LLC/King Towing LLC