Theodore (Ted) Teyechea

• Assisted call-in customers with questions and orders.
• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
• Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
• Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
• Explained features and advantages of available Home and Auto insurance products or services to promote sales.
• Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
• Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
• Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

• Responsible for managing and maintaining a 10 person sales force including interviewing, vetting, hiring, and training.

• Responsible for team sales goals and maintaining a high level of customer service.

• Responsible for underwriting and closing all sales and leasing transactions.

• Responsible for accurately processing all contracts and required documentation for all sales and leasing transactions.

• Responsible for completing and finalizing all lease and loan approvals with various lenders.

• Assisted with all marketing and advertisement directions and decisions including print as well as TV.

• Responsible for interacting with Toyota Corporate on numerous levels such as inventory allocation, required product training, and new product launch ventures.

• Responsible for handling any customer service complaints in a timely and professional manner.