Summary
Overview
Work History
Education
Skills
Certification
Timeline
GeneralManager

Theodorick Argana

Security / Technician
Vallejo,CA

Summary

Authoritative Assistant Operations Manager with 3 years handling safety and security in supervisory and administrative capacities. Advanced knowledge of laws and security regulations to implement and supervise safety programs. Maintains records, generates reports and applies good judgment and expert intuition to make sound decisions.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Operations Manager

Protech Security Services
San Francisco, CA
09.2017 - Current
  • Enhanced employee management by developing schedules, tracking time and administering payroll.
  • Educated operations team on best practices, company policies and service excellence standards.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Evaluated current operational strategies and recommend improvements.
  • Generated operational reports for management on monthly schedule.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.

Security Officer

Securitas
San Francisco, CA
10.2012 - 12.2016
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
  • Monitored and authorized entrance and departure of 100-200 employees and visitors daily

Field Service Technician

Diebold Nixdorf
Pleasanton, CA
09.2015 - 07.2016
  • Followed safety procedures to avoid injuries in field.
  • Managed on-site and off-site installation, repair, maintenance and test tasks.
  • Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Operated hand tools and power equipment according to company safety procedures.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Completed over 2-4 daily ATM installations according to strict schedules, inventories and customer needs.

IT Technician

Murphy, McKay And Associates
Lafayette, CA
12.2013 - 01.2016
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Linked computers to network and peripheral equipment.
  • Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
  • Processed over 50 support requests weekly for technical assistance on wide range of issues related to applications

Education

Associate of Science - Network Security

Heald College
San Francisco, CA
04.2014

High School Diploma -

Westmoor High School
Daly City, CA
04.2004

Skills

  • Policy Development and Enforcement
  • Training Management
  • Cost Reduction
  • Records Organization and Management
  • Decision Making
  • Recruitment and Hiring
  • Staff Scheduling
  • Verbal and Written Communication
  • Assignment Delegation
  • Employee Motivation
  • Team Leadership
  • Goal Setting
  • Desktops, Laptops and Mobile Devices
  • Payroll Administration and Timekeeping
  • Inventory Tracking and Management

Certification

  • Licensed BSIS officer - 10+ years
  • Firearm Safety Certificate

Timeline

Assistant Operations Manager

Protech Security Services
09.2017 - Current

Field Service Technician

Diebold Nixdorf
09.2015 - 07.2016

IT Technician

Murphy, McKay And Associates
12.2013 - 01.2016

Security Officer

Securitas
10.2012 - 12.2016

Associate of Science - Network Security

Heald College

High School Diploma -

Westmoor High School
  • Licensed BSIS - 10+ years
Theodorick ArganaSecurity / Technician