Theodorick Argana
Security / Technician
Vallejo,CA
Summary
Authoritative Assistant Operations Manager with 3 years handling safety and security in supervisory and administrative capacities. Advanced knowledge of laws and security regulations to implement and supervise safety programs. Maintains records, generates reports and applies good judgment and expert intuition to make sound decisions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager
Protech Security Services
San Francisco, CA
09.2017 - Current
- Enhanced employee management by developing schedules, tracking time and administering payroll.
- Educated operations team on best practices, company policies and service excellence standards.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Supervised operations team to support operational excellence and excellent customer service.
- Evaluated current operational strategies and recommend improvements.
- Generated operational reports for management on monthly schedule.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
Security Officer
Securitas
San Francisco, CA
10.2012 - 12.2016
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Monitored and authorized entrance and departure of 100-200 employees and visitors daily
Field Service Technician
Diebold Nixdorf
Pleasanton, CA
09.2015 - 07.2016
- Followed safety procedures to avoid injuries in field.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Operated hand tools and power equipment according to company safety procedures.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed over 2-4 daily ATM installations according to strict schedules, inventories and customer needs.
IT Technician
Murphy, McKay And Associates
Lafayette, CA
12.2013 - 01.2016
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Linked computers to network and peripheral equipment.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Processed over 50 support requests weekly for technical assistance on wide range of issues related to applications
Education
Associate of Science - Network Security
Heald College
San Francisco, CA04.2014
High School Diploma -
Westmoor High School
Daly City, CA04.2004
Skills
- Policy Development and Enforcement
- Training Management
- Cost Reduction
- Records Organization and Management
- Decision Making
- Recruitment and Hiring
- Staff Scheduling
- Verbal and Written Communication
- Assignment Delegation
- Employee Motivation
- Team Leadership
- Goal Setting
- Desktops, Laptops and Mobile Devices
- Payroll Administration and Timekeeping
- Inventory Tracking and Management
Certification
- Licensed BSIS officer - 10+ years
- Firearm Safety Certificate
Timeline
Assistant Operations Manager
Protech Security Services
09.2017 - Current
Field Service Technician
Diebold Nixdorf
09.2015 - 07.2016
IT Technician
Murphy, McKay And Associates
12.2013 - 01.2016
Security Officer
Securitas
10.2012 - 12.2016
Associate of Science - Network Security
Heald College
High School Diploma -
Westmoor High School
- Licensed BSIS - 10+ years
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