Theresa Adams
Baltimore,MD
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
19
19
years of professional experience
Work History
Armored Truck Driver
Loomis Armored US
07.2021 - Current
- Enhanced security measures by conducting thorough vehicle inspections and maintaining accurate logs.
- Reduced risk of theft by adhering to strict safety protocols and communication procedures.
- Improved efficiency by planning optimal routes for timely deliveries and pickups.
- Ensured customer satisfaction with prompt, professional service during cash transportation assignments.
- Maintained strong relationships with clients by consistently providing secure, reliable services.
- Collaborated closely with team members to ensure seamless coordination during high-value cargo transports.
- Demonstrated exceptional attention to detail in verifying delivered currency amounts against invoices and receipts.
- Increased safety awareness through regular participation in safety meetings and training sessions.
- Supported the development of new team members by sharing knowledge of company policies and best practices.
Transporter
First Transit
11.2019 - 03.2020
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Reduced delivery times by planning optimal routes and adhering to strict schedules.
- Maintained vehicle safety standards through regular inspections and adherence to maintenance protocols.
- Ensured reliable transportation services by tracking cargo and monitoring shipment progress.
- Minimized delays by proactively communicating with dispatchers, clients, and other team members regarding any issues or changes in route plans.
Correctional Officer
NCDPS
01.2007 - 09.2010
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
Customer Service Representative
Cingular Wireless
04.2005 - 08.2006
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.
- Handled high-volume calls, ensuring top-notch customer service while maintaining professionalism.
Education
High School Diploma -
Forestville High School
Forestville MD06.2004
Skills
- Security Protocols
- Secure Cargo Transfer
- Delivery Documentation
- Ground Navigation
- Defensive Driving
- Heavy Lifting
- Punctuality
- Firearm proficiency
- Incident Reporting
- Secure Transportation
- Call Management
- Product Knowledge
Timeline
Armored Truck Driver
Loomis Armored US
07.2021 - Current
Transporter
First Transit
11.2019 - 03.2020
Correctional Officer
NCDPS
01.2007 - 09.2010
Customer Service Representative
Cingular Wireless
04.2005 - 08.2006
High School Diploma -
Forestville High School
Similar Profiles
Nardin SalamaNardin Salama
Teller Service Representative at Loomis Armored USTeller Service Representative at Loomis Armored US
RAUL NUNEZRAUL NUNEZ
Driver at Loomis Armored TrucksDriver at Loomis Armored Trucks
Daryl DonersonDaryl Donerson
Cash Transit Armed Guard at Loomis Armored USCash Transit Armed Guard at Loomis Armored US
Patrick HavilandPatrick Haviland
Operations Dispatcher at Loomis ArmoredOperations Dispatcher at Loomis Armored
Devin S. SmithDevin S. Smith
Pet Sitter at Friends and FamilyPet Sitter at Friends and Family