THERESA ALLEN
Sweeny,TX
Overview
10
10
years of professional experience
Work History
Appointment Scheduler
TriaFed
01.2024 - 09.2024
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from Veterans.
- Managed high call volume while maintaining professionalism and accuracy when gathering Veterans information for appointment bookings.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- A reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Acted as first point of contact and set appointments for Veterans.
- Handled complaints and questions, and re-directed calls to other team members.
- Developed strong relationships with Veterans, providing personalized service when booking, rescheduling, or canceling appointments.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to Veterans during the scheduling or rescheduling.
- Demonstrated adaptability by quickly learning new technologies and processes as they were introduced into the workplace environment.
Customer Service Representative
Total Safey
04.2023 - 12.2023
- Create Sale Orders, Work Orders, and Quote for customers
- Resolving incoming requests from internal and external personnel
- Review multiple reports daily to ensure account accuracy
- Apply debts and credits to customer accounts
- Perform a variety of customer financial account reconciliations, financial reporting, and analysis functions.
Administrative Assistant II
Brazosport College
01.2023 - 03.2023
- Resolving incoming requests from internal and external personnel
- Reviewed multiple reports daily to ensure account accuracy
- Apply debts and credits to student accounts Account Payable entries
- Perform a variety of student financial account reconciliations, financial reporting, and analysis functions.
Administrator II
Team Industrial Services
03.2021 - 12.2022
- Manage data in company software, spreadsheets, and reports
- Keep records and reports up to date
- Report quarterly data
- Manage queries on the phone and by email
- Familiar with Track and AES.
Appraisal Processor
Angleton Real Estate Appraisal
04.2016 - 02.2021
- Maintains contact with clients throughout the processing period, assisting them with any questions and notifying them of any additional information required
- Processes appraisal reports
- Familiar with Conventional, FHA, land, and residential appraisal reports using Total, a La Mode software
- Maintains office operations such as answering phones and emails.
Administrative Assistant I / Dispatcher
Tolunay-Wong Engineers, Inc.
04.2015 - 02.2016
- Performed administrative and office support activities for multiple supervisors
- Screened telephone calls
- Received and directed visitors
- Utilized word processing, created spreadsheets and filed
- Provided extensive software skills and strong communication skills
- Prepared daily work schedules
- Received and checked in paperwork.
Receptionist
Coburn Chiropractic Center
07.2014 - 04.2015
- Welcomed patients and visitors
- Scheduled appointments in person or by telephone
- Kept patients’ appointments on schedule
- Called and verified patients insurance information
- Checked out patients
- Answered patients' questions; maintaining the reception area
- Ensures availability of treatment information by filing and retrieving patient records
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Education
Associates of Applied Science - Business Administration
Brazosport College
Lake Jackson05.2022
Skills
- Administrative/office clerical experience
- Supporting Leader and/or team
- Proficient with Microsoft Office Programs (Outlook, Excel, Word, PowerPoint, Teams)
- Software skills in operations such as TEAMS, AES and TRACK, ACORN)
- Empower Effective communication/ Productive problem-solving,
- Scheduling
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Data Entry
References
- Shauna Elliot, (979) 849-9600
- Megan Flanagan, (979) 264-0315
- Brittany Zink, (832) 570-4711
- Michaela Bratsch, (979) 319-0101
Timeline
Appointment Scheduler
TriaFed
01.2024 - 09.2024
Customer Service Representative
Total Safey
04.2023 - 12.2023
Administrative Assistant II
Brazosport College
01.2023 - 03.2023
Administrator II
Team Industrial Services
03.2021 - 12.2022
Appraisal Processor
Angleton Real Estate Appraisal
04.2016 - 02.2021
Administrative Assistant I / Dispatcher
Tolunay-Wong Engineers, Inc.
04.2015 - 02.2016
Receptionist
Coburn Chiropractic Center
07.2014 - 04.2015
Associates of Applied Science - Business Administration
Brazosport College
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