Theresa Allen

- Coordinate daily office operations to ensure seamless division functionality and adherence to company protocols
- Provide direct administrative support to division leadership, program managers, and staff across multiple programs
- Manage executive calendars, schedule meetings, appointments, conferences, and large team events
- Organize domestic travel arrangements including flights, lodging, transportation, and itineraries
- Process travel expenses, reimbursements, invoices, and budget tracking using Concur and internal systems
- Maintain accurate records of expenses, office budgets, supply inventories, and vendor communications
- Support onboarding activities for new hires including documentation preparation, orientation scheduling, and welcome coordination
- Manage office supply inventory, purchasing, indirect procurement, and vendor order coordination
- Coordinate mail distribution, package tracking, and logistics for internal and external deliveries
- Facilitate conference room scheduling and support high-volume training sessions and division events
- Maintain filing systems, employee records, confidential documents, and compliance-related documentation
- Serve as liaison across departments to improve communication, resolve issues, and ensure project completion
- Support leadership with reporting, correspondence, presentations, and day-to-day operational priorities
- Ensure compliance with company policies, security procedures, and administrative best practices

• Executed front desk operations by managing visitor check-ins and ensuring security protocols were followed
• Facilitated communication between departments by directing inquiries to appropriate staff members promptly
• Coordinated office supply orders and maintained inventory levels to support uninterrupted office functionality
• Organized and scheduled conference room usage, optimizing availability for internal meetings and client engagements
• Maintained a clean and professional reception area, contributing to a positive first impression for visitors
• Greeted incoming visitors and customers professionally while providing friendly, knowledgeable assistance
• Confirmed appointments, communicated with clients, and maintained updated records
• Answered phones promptly and directed incoming calls to appropriate departments
• Processed incoming and outgoing mail, packages, and vendor deliveries while tracking special requests
• Maintained confidentiality of sensitive information and supported administrative record-keeping
• Assisted with planning office meetings, events, and daily staff coordination
• Provided clerical and administrative support including filing, copying, correspondence, and supply management
• Helped maintain office security by monitoring visitor access and issuing badges
• Supported leadership with scheduling appointments, calendars, and administrative priorities

• Facilitate all aspects of front receptionist position to assist external customers and internal colleagues
• Distribution of mail via Outlook, USPS, and Fed Ex
• Take inventory and stock kitchen and office supplies
• Schedule office meetings using EMS System with internal and external employees
• Organize and prepare documents for next day events and meetings
• Escort non-Booz Allen Hamilton employees to designated meetings
• Collect and organize office equipment
• Facilitate and clean office (Hoteling desks, break rooms, kitchens and office electronics)
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• Managed shift set up for transition of day and night shifts.
• Spoke with customers to ensure complete satisfaction.
• Received and answered customer's dining reservations and questions.
• Ability to communicate effectively both orally and in writing and a qualified typist at 50 wpm
• Collected and verified new employee documentation for validation of identity (birth certificate, social security card, driver's license etc.)
• Communicated using various mediums (telephone, in person) to relay and/or route information to appropriate personnel
• Utilized software and computer systems to update employee data in applicable systems
• Balanced receipts and payments
• Prepared correspondence in various formats
• Created and updated correspondence, guidance and regulation files and paperwork to ensure that material is up to date
• Set up training schedules for new and current employees
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