THERESA AMSTAD
Warrenton
Summary
Dynamic retail professional with extensive experience at Maurice's, excelling in customer service and sales growth. Proven ability to enhance team productivity through effective task delegation and mentoring. Skilled in POS systems and policy enforcement, consistently achieving high customer satisfaction and driving revenue through strategic merchandising and promotional initiatives.
Overview
2
2
years of professional experience
Work History
First Assistant Store Manager
Maurice's
Warrenton
05.2025 - Current
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Implemented loss prevention strategies to reduce shrinkage and protect store assets.
- Ensured compliance with company policies as well as local, state, federal regulations within the retail space for both employees' adherence and business operations.
- Boosted sales with strategic merchandising techniques, creating visually appealing displays that attracted customers.
- Consistently met or exceeded sales targets by implementing effective promotional campaigns and motivating team members to achieve their goals.
- Managed daily store operations with attention to detail, including opening/closing procedures, cash handling, and maintaining organization throughout the store.
- Resolved customer complaints with empathy and professionalism, restoring client confidence in the brand.
- Enhanced team productivity by efficiently delegating tasks, streamlining processes, and promoting a positive work environment.
- Promoted upselling techniques among staff members to maximize average transaction values while delivering excellent customer experiences.
- Contributed to the development of store marketing initiatives by collaborating with Store Manager on event planning, promotions, and advertising efforts.
- Oversaw visual merchandising updates as needed based on seasonal changes or new product launches, adhering to brand guidelines and maximizing visual appeal.
- Improved store efficiency through effective inventory management, reducing stock discrepancies and ensuring product availability.
- Collaborated with Store Manager to develop targeted sales initiatives to increase revenue growth.
- Analyzed sales data regularly to identify trends or areas for improvement; adapted strategies accordingly in collaboration with Store Manager.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Cashier
TJ Max
Warrenton
05.2023 - 05.2024
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High School Diploma -
Tigard High
Tigard, OR06-1985
Skills
- Store operations
- Reliability
- Teamwork and collaboration
- Pricing and markdowns
- Employee coaching
- Transaction processing
- Display setup
- Mentoring and coaching
- POS systems
- Sales growth
- Retail operations
- New hire training
- Staff supervision
- Store opening and closing
- POS systems operations
- Team building and leadership
- Customer service and engagement
- Customer service
- Employee scheduling
- Policy enforcement
- Task delegation
- Visual merchandising
- Inventory management
- Sales forecasting
- Team leadership
- Employee training
- Process improvement
- Conflict resolution
- Cash handling
- Relationship building
- Merchandise planning
- Sales analysis
- Sales expertise
- Time management
- Goals and performance
- Customer experience
- Hiring and training
- Operations
- Records management
- Sales techniques
- Upselling and cross selling
- Customer relations
- Relationship building and management
Timeline
First Assistant Store Manager
Maurice's
05.2025 - Current
Cashier
TJ Max
05.2023 - 05.2024
High School Diploma -
Tigard High
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