Theresa Amstad
Summary
Dynamic retail professional with extensive experience at Maurice's, excelling in customer service and sales growth. Proven ability to enhance team productivity through effective task delegation and mentoring. Skilled in POS systems and policy enforcement, consistently achieving high customer satisfaction and driving revenue through strategic merchandising and promotional initiatives.
Overview
12
12
years of professional experience
Work History
First Assistant Store Manager
Maurice's
05.2025 - Current
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Implemented loss prevention strategies to reduce shrinkage and protect store assets.
- Ensured compliance with company policies as well as local, state, federal regulations within the retail space for both employees' adherence and business operations.
- Boosted sales with strategic merchandising techniques, creating visually appealing displays that attracted customers.
- Consistently met or exceeded sales targets by implementing effective promotional campaigns and motivating team members to achieve their goals.
- Managed daily store operations with attention to detail, including opening/closing procedures, cash handling, and maintaining organization throughout the store.
- Resolved customer complaints with empathy and professionalism, restoring client confidence in the brand.
- Enhanced team productivity by efficiently delegating tasks, streamlining processes, and promoting a positive work environment.
- Promoted upselling techniques among staff members to maximize average transaction values while delivering excellent customer experiences.
- Contributed to the development of store marketing initiatives by collaborating with Store Manager on event planning, promotions, and advertising efforts.
- Oversaw visual merchandising updates as needed based on seasonal changes or new product launches, adhering to brand guidelines and maximizing visual appeal.
- Improved store efficiency through effective inventory management, reducing stock discrepancies and ensuring product availability.
- Collaborated with Store Manager to develop targeted sales initiatives to increase revenue growth.
- Analyzed sales data regularly to identify trends or areas for improvement; adapted strategies accordingly in collaboration with Store Manager.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Cashier
TJ Max
05.2023 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Reduced processing errors by meticulously following transaction procedures.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Increased sales of promotional items by informing customers about current offers.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
Hairstylist
Self Employed
02.2013 - 05.2022
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Resolved guest complaints about service or style.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
Education
Tigard High School
Tigard, ORAssociate of Arts - Hairstylist
Phagens Beauty School
Tigard, OR01-1988
Skills
- Store operations
- Task delegation
- Policy enforcement
- Employee scheduling
- Customer service
- Customer service and engagement
- Team building and leadership
- POS systems operations
- Store opening and closing
- Staff supervision
- New hire training
- Retail operations
- Sales growth
- POS systems
- Mentoring and coaching
- Display setup
- Transaction processing
- Employee coaching
- Pricing and markdowns
- Teamwork and collaboration
- Reliability
- Active listening
Timeline
First Assistant Store Manager
Maurice's
05.2025 - Current
Cashier
TJ Max
05.2023 - 05.2024
Hairstylist
Self Employed
02.2013 - 05.2022
Tigard High School
Associate of Arts - Hairstylist
Phagens Beauty School
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