THERESA A. NATALE

Brooklyn,USA

Summary

Dedicated and compassionate professional seeking a Family Worker position with the Department of Education to support students and families by connecting them with resources, strengthening family engagement, and promoting student success.

Overview

years of professional experience

Work History

School Aid

Public School 48 Mapleton School

Brooklyn, NY

01.2020 - Current

Managed daily student attendance using ATS, accurately recording absences, tardies, and doctor’s notes.
Communicated with parents/guardians regarding student absences and attendance concerns.
Conducted vision screenings for students and maintained accurate health documentation.
Distributed instructional materials and textbooks to teachers to support classroom needs.
Supervised students during lunch periods, bus duty, and after-pickup care to ensure safety and order.
Provided coverage for the school security desk, assisting visitors and monitoring building entry.
Prepared photocopies and classroom materials for teachers and administrative staff.
Completed field trip documentation and write-ups for school records and compliance.
Maintained organized attendance records and medical documentation in school systems.
Responded to emails and voicemail inquiries from staff, parents, and administrators.
Sorted and distributed incoming school mail to appropriate departments.
Supported the FIAO After-School Program, assisting with student supervision and program operations.

Front Desk/Receptionist

Central Park Womens Imaging/West Side Radiology

New York, NY

01.2009 - 01.2019

Greeted patients and visitors, providing professional and courteous front-desk support.
Answered and managed a high-volume multi-line phone system, directing calls and assisting patients with inquiries.
Registered patients and updated demographic and insurance information using the IDX system.
Verified patient insurance coverage and processed required documentation.
Scanned and maintained patient records including identification, insurance cards, and medical paperwork.
Distributed and explained patient forms including waivers, HIPAA documents, and release forms.
Scheduled, confirmed, and rescheduled patient appointments while maintaining an organized calendar system.
Prepared daily patient charts and ensured all necessary referrals and scripts were received and documented.
Managed incoming faxes, medical reports, and patient documentation for accurate recordkeeping.
Communicated with physicians’ offices by sending patient reports and coordinating referrals.
Monitored and responded to daily department emails and administrative requests.
Collected copayments and outstanding balances from patients while maintaining accurate payment records.
Contacted no-show patients to reschedule appointments and maintain appointment compliance.
Ordered and maintained office supplies to ensure smooth department operations.
Collected outside medical films and ensured proper documentation in patient records.

Administrative Assistant

Helmsley-Spear, Inc. / Cushman & Wakefield, Inc.

New York, NY

01.2005 - 01.2009

Greeted clients, vendors, and contractors, providing professional front-desk support.
Answered and directed calls on a multi-line phone system to project managers, estimators, and office staff.
Scheduled appointments and meetings for management and project teams.
Maintained and organized project files, contracts, permits, and other construction documents.
Received and distributed incoming mail, packages, and deliveries for the office.
Assisted with preparing and sending project documents, invoices, and reports.
Coordinated communication between clients, subcontractors, and office staff.
Entered and updated data in company systems and spreadsheets.
Ordered and maintained office and job site supplies.
Processed emails, faxes, and other correspondence related to construction projects.
Assisted with basic bookkeeping tasks such as filing invoices and tracking payments.

Education

High School Diploma -

New Utrecht High School