Theresa Appleyard
Morgantown,WV
Summary
Reliable and upbeat individual successful at promoting customer loyalty, satisfaction, and purchases with consultative techniques and diligent attention to individual needs. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Cross-trained within the Nutrition Dept provides flexibility when a section falls and needs support from their leadership. Military background provides additional excellency and selfless service that customers and employees look for when facing product or personal dilemmas and need advice or recommendations on what will be right for them.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dietetic Specialist - Barista
Ruby Memorial Hospital
2021.12 - Current
- Promoted to Shift Lead - June 2022-Current
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
- Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
- Streamlined workflow for barista team members by implementing effective task delegation.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Supervised daily shift operations effectively managing schedules assignments ensuring optimal labor utilization.
- Moved to the Dietetic Assistant role March of 2024, trained on Beverages, Utility, Register, Serving Line for Retail, Cold Room Prep, Grab n Go and Grab and Go Prep, Tray Assembly (Patients) Hot and Cold, and Patient Tray Delivery (NCA).
Nutritionist
US Army Reserves
2020.08 - Current
- Served as the Platoon Leader (Jan 2021-July 2021) - responsible for 20 soldiers, maintaining accountability, keeping track of appointments, and sending out schedules nightly, as well as updates when necessary, as put out by higher leadership.
- Graduated on the Dean's List, received an award and two challenge coins in recognition of exceptional leadership during Advanced Individual Training (AIT).
- Educated clients about long-term health benefits of balanced diets and exercise programs.
- Led nutrition classes for weight control, exercise development and health risks of long-term consumption of certain foods and drinks.
- Assessed soldiers' and clients' nutritional and health statuses to prescribe appropriate eating and exercise plans.
- Produced clear and concise meal and exercise plans for clients based on specific dietary needs and medical requirements.
- Assessed the nutritional needs of special populations, such as wounded, pregnant women, older adults, and hospitalized patients, and provided tailored recommendations for optimal health maintenance.
- Developed, prepared, and supervised the production of a variety of special diets based on patient needs within both post and field hospital environments
- Counseled clients and soldiers on nutrition issues such as obesity, eating disorders, tube feeding management, failure to thrive and feeding dysfunction.
In Shop
Jimmy Johns
2019.07 - 2020.07
- Promoted to PIC - Person In Charge - Dec 2019-July 2020
- Used POS system to process customer cash, credit and debit transactions.
- Maintained in-depth knowledge of shop items to provide advice and recommendations to customers for food selections.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Reviewed production specifications to verify accurate weights and measurements prior to mixing ingredients.
- Cultivated positive first-name-basis relationships and memorized usual orders with repeat customers, winning customer loyalty.
- Performed end-of-day cleaning duties, wiping down windows and counters and sweeping and mopping shop floor.
- Informed customers of shop promotions to encourage purchases, boosting sales.
- Documented production information via daily system logs and discussed issues with management.
- Maintained compliance with all safety procedures when operating slicing and baking equipment and sharp tools (ie knives, scrapers).
- Recorded inventory sales into organization's weekly income report.
- Maximized performance by monitoring daily activities and mentoring team members.
- Ran multiple shifts between High Street and Suncrest stores in absence of regular shift managers, sometimes working multiple shifts in a day to make up for low employee counts in accordance with customer demand.
- Counted out registers and made corresponding deposits into safes at the end of shifts, and logging correct sales into the income reports.
- Assisted in training new employees, ensuring understanding of company policies and procedures.
Zoo Teen Volunteer Internship
Pittsburgh Zoo and PPG Aquarium
2016.06 - 2019.08
- Performed animal grooming duties such as washing, brushing, clipping, and trimming coats, cutting nails, and cleaning ears.
- Cleaned cages and equipment, using disinfectant solutions, brushes, rags, and dishwasher.
- Fed, watered, and/or medicated animals according to schedules and feeding/medication instructions.
- Presented a variety of animals to the public through amphitheatre shows, birthday parties, and tables in various locations, while stating relative facts and information about subject.
- Assisted keepers in “yards” by cleaning/disposing of waste and stating “double door policy” to members of the public who entered.
Education
Bachelor of Arts - Dual Major: English, History
West Virginia University
Morgantown, WV05.2026
Certification As Nutrition Care Specialist - Foods, Nutrition, And Wellness Studies
Ft Sam Houston
Ft Sam Houston, TX07.2021
High School Diploma -
Morgantown High School
Morgantown, WV05.2020
Skills
- Merchandise Receiving and Handling
- Customer Service
- Flexible Hours
- Energy and Physical Stamina
- Conflict Management
- Available Nights, Weekends and Holidays
- Goal-Driven
- Building Customer Relationships and Loyalty
- Product Knowledge
- Adaptability to Change
- Team Management
Certification
Servsafe - Manager-Level Food Handler's Certification
US Army - Distributed Leader Course - Army Leadership and Professional Development
US Army - Certificate of Achievement - Excelling Academic Success - Dean's List
US Army - Certificate of Achievement - Outstanding Leadership - Platoon Leader
Timeline
Dietetic Specialist - Barista
Ruby Memorial Hospital
2021.12 - Current
Nutritionist
US Army Reserves
2020.08 - Current
In Shop
Jimmy Johns
2019.07 - 2020.07
Zoo Teen Volunteer Internship
Pittsburgh Zoo and PPG Aquarium
2016.06 - 2019.08
Bachelor of Arts - Dual Major: English, History
West Virginia University
Certification As Nutrition Care Specialist - Foods, Nutrition, And Wellness Studies
Ft Sam Houston
High School Diploma -
Morgantown High School
Servsafe - Manager-Level Food Handler's Certification
US Army - Distributed Leader Course - Army Leadership and Professional Development
US Army - Certificate of Achievement - Excelling Academic Success - Dean's List
US Army - Certificate of Achievement - Outstanding Leadership - Platoon Leader
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