Theresa Armstrong
Temple Hills,MD
Summary
Experienced Medical Assistant with 9 years in diverse healthcare environments. Expertise in patient care support, medical record management, and basic laboratory testing. Proficient in medical terminology and electronic health records, with a strong focus on patient education. Committed to delivering high-quality care while ensuring patient comfort and safety.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Manager
Ford Medical Associates, PA
LANHAM, MD
03.2017 - Current
- Increased patient satisfaction by 40% within 12 months through innovative workflow improvements.
- Oversaw registration processes for new patients, including insurance verification and scheduling.
- Executed basic bookkeeping functions, managing cash/credit reconciliations and insurance billing.
- Collaborated with physicians on hiring, training, and ensuring staff preparedness.
- Managed over 700 patient records, maintaining strict adherence to confidentiality policies.
- Anticipated supply needs, ordered medical supplies, and ensured proper distribution.
- Prepared daily, weekly, and monthly reports while updating appointment calendars.
- Answered and screened over 50 telephone calls daily with professionalism and efficiency.
Medical Assistant
Ford Medical Associates, PA
LANHAM, MD
03.2017 - Current
- Assisted physicians with patient examinations and procedures to ensure accurate diagnostics.
- Managed patient medical records, updating information for seamless access.
- Administered medications and conducted basic laboratory tests for effective patient care.
- Scheduled appointments while optimizing patient flow throughout the facility.
- Facilitated medical billing and insurance claims to enhance revenue cycle efficiency.
- Prepared examination rooms and sterilized equipment to maintain safety standards.
- Supported patient education, results communication, and follow-up care for improved outcomes.
- Identified and completed 100% of prior authorizations, referrals, and medication refills.
Contractor Office Manager
United State Secret Servies
WASHINGTON, DC
02.2013 - 01.2015
- Executed various administrative services to support clearances and building management.
- Contributed to development and establishment of regional policies, procedures, goals, and objectives.
- Performed functions related to personnel, contracting, purchasing, and staff utilization.
- Prepared briefings and recommendations for senior management action.
- Engaged in management meetings with external organizations, vendors, contractors, and customer agencies.
Education
Certificate - Medical Assistant
Fortis College
New Carrollton, MD04-2017
Certificate - Medical Administrative Assistant
Prince George's Community College
Upper Marlboro, MD06-2015
Skills
- Patient scheduling and care
- Electronic health records management
- Phlebotomy expertise
- Infection control protocols
- Medical billing and coding
- Office administration proficiency
- Multi-line phone systems
- Insurance verification processes
- Collections management
- HIPAA compliance knowledge
- Problem-solving and leadership skills
- CRISP utilization
- Microsoft Office proficiency
Certification
CMA (Pending)
CPR/BLS
Timeline
Office Manager
Ford Medical Associates, PA
03.2017 - Current
Medical Assistant
Ford Medical Associates, PA
03.2017 - Current
Contractor Office Manager
United State Secret Servies
02.2013 - 01.2015
Certificate - Medical Assistant
Fortis College
Certificate - Medical Administrative Assistant
Prince George's Community College
Similar Profiles
Rafael EspejoRafael Espejo
Cardiovascular Anesthesiologist at CHF Citrus Medical Center, Inverness, FL, and Leesburg Regional Medical Center Associates, PACardiovascular Anesthesiologist at CHF Citrus Medical Center, Inverness, FL, and Leesburg Regional Medical Center Associates, PA
Marquita MurrayMarquita Murray
Nurse Practitioner at Psychiatric Medical Associates, PANurse Practitioner at Psychiatric Medical Associates, PA
Melissa SimpsonMelissa Simpson
Lead Ophthalmic Technician at Cape Fear Eye Associates, PALead Ophthalmic Technician at Cape Fear Eye Associates, PA
Antonio WashingtonAntonio Washington
Custodial /Utility Worker at Spirit of Unity Christian CenterCustodial /Utility Worker at Spirit of Unity Christian Center
NICKOLAS THREATNICKOLAS THREAT
Automotive Service Advisor at DARCARS Chrysler Jeep DodgeAutomotive Service Advisor at DARCARS Chrysler Jeep Dodge