THERESA ARMSTRONG

• Answer phone calls from employees, and answer questions about their payroll
• Respond to employee emails regarding their payroll, create tickets in Service Manager system and assign them to payroll techs.

• Conducted benchmarking studies on payroll practices, adopting best practices that led to operational improvements and cost efficiencies.

• Prepared and filed accurate tax returns for corporations and LLCs
• Audit payments previously made by all agents to verify payments made correctly.
• Research and problems solved clients’ questions and concerns.

• Facilitated integration of modern tax software with client accounting software.

• Processed multi-state payroll using Desktop QuickBooks
• Leveraged payroll processing system to track and input tax, wage, and personnel information.
• Processed client Federal and state taxes.

• Analyzed and updated payroll policies to reflect changing tax laws, safeguarding company against potential penalties and fines.
• Resolved payroll discrepancies quickly and successfully.
• Collaborated with HR to integrate benefits administration into payroll system, ensuring accurate deduction and contribution calculations.

Performed multi-state payroll using ADP Workforce Now.
• Created Termination payments.
• Processed Bonuses and benefits for employees.
• Entered garnishments and developed a process to verify and enter in a timely manner.

• Developed custom spreadsheets that improved efficiency when calculating commissions, bonuses, or other special pay circumstances.
• Assisted with recruitment and onboarding of new employees.
• Processed payroll for over 500 employees accurately and timely each pay period.
• Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.

• Processed payroll for 1000 Employees.
• Researched and resolved employee payroll questions and issues via email, phone, and in person.
• Leveraged payroll processing system to track and input tax, wage, and personnel information

• Conducted regular audits of payroll data to maintain integrity and prevent errors.
• Streamlined payroll scheduling processes, reducing turnaround time for payment distribution.
• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.

• Processed Payroll taxes for over 15 states.
• Calculated and coordinated company tax payments and tax document preparation.
• Stayed up to date on regulatory requirements from IRS, state authorities, and international tax collection agencies.

• Utilized tax software to streamline return preparation and improve accuracy of calculations.
• Assisted in audits by preparing documentation and responding to inquiries from taxing authorities.

• Processed payroll for 62 employees’ using ADP Workforce Now.
• Onboarded new employees in time reporting and payroll systems.
• Completed all 401k and additional retirement plans in Fidelity

• Ensured compliance with federal, state, and local payroll regulations.
• Utilized payroll software to manage employee records and tax filings efficiently.
• Collaborated with HR to resolve payroll discrepancies and enhance data accuracy.
• Submitted reports on payroll activities.

• Performed all disability and leave items in the Dali program
• Used critical thinking to break down problems, evaluate solutions and make decisions, resulting in being 2 months behind.
• Coordinated individual referrals to obtain community services, advocating for client needs resolved roadblocks.
• Worked on spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.

• Contract assignment.
• Hired Permanently May 2019.
• Performed US and International payroll for a varying number of employees using Workday and Kronos timekeeping.
• Processed journal entries into Workday.
• Increased International payroll billing.
• Performed Flex Spending reports wiring to the bank.

• Corrected payroll tax errors and late filings approximately 20 different states and cities
• Created spreadsheets for Federal and State Tax registrations for new companies and getting ADP correct information going forward.
• Assisted employees with errors and questions regarding pay, taxes, and garnishments.

• Improved termination processes to cut a length of time in completing including Penalty Pay compliance.
• Created Garnishment Policy and Procedure while also processing Garnishments for 6 months in past.
• Improved termination processes to cut the length of time in completing including Penalty Pay compliance.
• Processed Payroll for multiple companies using several ADP components, employees ranging from 600 to 2000 per company.
• Incorporated spreadsheet for ease of calculating bonuses, commissions, and or gratitude's.

• Administered benefits programs, analyzed compensation and other competitive data for 250 employees
• Coordinated implementation of people-related services, policies and programs through departmental staff.
• Completed projects on time and under budget while resolving complex issues for senior leaders.
• Provided troubleshooting and technical assistance in use of People Admin system.

• Verified and submitted timekeeping information for accurate and efficient payroll processing for over 600 employees
• Calculated payroll deductions by accurately using Pinsoft and processed payroll to meet preset requirements.
• Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
• Balanced and submitted bankruptcy report and child support for check disbursement.
• Pulled internal reports as requested (salaries, bonuses, hours worked).

• Processed multi state payroll using ADP Enterprise for approximately 85 employees.
• Prepared various reports using ADP Report Writer.
• Created numerous Excel spreadsheet reports using Pivot tables and V-look ups.