Theresa Arnold
Austin,TX
Summary
Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.
Overview
12
12
years of professional experience
Work History
Branch Operations Coordinator
Wells Fargo
Austin, TX
10.2023 - 07.2024
- Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers
- Complete operational activities while minimizing risks under established policies
- Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
- Support the Branch manager in operational tasks and scheduling
- Resolve issues related to daily operations of the teller line, under direction of regional banking management
- Support customers and employees in resolving or escalating concerns or complaints
- Receive guidance from managers and exercise judgment within defined policies and procedures
- Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions
- Identify information and services to meet customers financial needs
- Motivate a diverse team to achieve full potential and meet established business objectives
Teller
Wells Fargo
Austin, TX
08.2021 - 10.2023
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Service & Engagement Team Leader
Target
Austin, TX
12.2012 - 02.2021
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
Education
High School Diploma -
Nativity Business School
Philadelphia, PA06.1984
Skills
- Excellent Communication Skills
- Strong Sense of Banking Ethics
- Balance Verification and Reconciliation
- Customer Service-Oriented
- Compliance Monitoring
- Coaching and Mentoring
- Shift Scheduling
- Employee Development
- Attention to Detail
- Cash Handling
- People-oriented
- Regulatory Compliance
- Risk Mitigation
- Office Administration
Timeline
Branch Operations Coordinator
Wells Fargo
10.2023 - 07.2024
Teller
Wells Fargo
08.2021 - 10.2023
Service & Engagement Team Leader
Target
12.2012 - 02.2021
High School Diploma -
Nativity Business School