Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Theresa Baker

Oak Hill,West Virginia

Summary

Professional manager with strong focus on team collaboration and achieving results. Proven ability to lead and develop teams, adapt to changing needs, and drive operational success. Skilled in strategic planning, performance management, and relationship building. Reliable and consistently deliver on organizational goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

District Manager

Healthcare Services Group
07.2024 - Current
  • Assisted in developing district operational strategies to enhance team collaboration and efficiency.
  • Learned to analyze performance metrics to identify areas for improvement across multiple locations.
  • Contributed to training programs for new staff, fostering a culture of continuous learning and development.
  • Coordinated communication between district teams, promoting best practices and operational consistency.
  • Participated in budget monitoring processes, ensuring adherence to financial guidelines.
  • Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
  • Collaborated with senior management on project initiatives aimed at driving customer satisfaction improvements.
  • Engaged in regular store visits for assessing compliance with corporate standards and identifying training needs.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.

Account Manager

Healthcare Services Group
07.2020 - 07.2024
  • Supervised kitchen staff, ensuring adherence to food safety protocols and hygiene standards.
  • Managed inventory and procurement of food supplies, optimizing cost efficiency and quality control.
  • Conducted regular training sessions for staff on dietary practices and nutrition education.
  • Analyzed resident feedback to enhance meal offerings and improve overall satisfaction levels.
  • Purchased food supplies for department according to budget limitations.
  • Ensured compliance with state and federal regulations through meticulous record-keeping and documentation of all dietary department activities.
  • Monitored production to check safety, standardized production and appropriate portioning.

Assistant Dietary Manager

Healthcare Services Group
05.2019 - 07.2020
  • Supervised dietary staff to ensure compliance with nutrition standards and safety protocols.
  • Implemented meal plans to meet diverse dietary needs and preferences.
  • Collaborated with healthcare professionals to align dietary services with patient care plans.
  • Played an integral role in successful health inspections and State Surveys through meticulous attention to detail during routine cleaning routines and equipment maintenance checks.
  • Coordinated inventory management, optimizing food procurement and minimizing waste.
  • Trained team members on dietary regulations and safe food handling practices.

Education

High School Diploma -

Joppatowne High School
Joppa, MD

Skills

  • Leadership skills
  • Recruiting and hiring
  • Strategic planning
  • Customer service
  • Attention to detail
  • Team leadership
  • Budget management
  • Policies and procedures
  • Operations oversight
  • Compliance monitoring

Certification

ServSafe Certification

Food Protection Manager Certification

Food Service Manager Certification

Allergen Certification

Long-Term-Care Food Service Manager Certification

Food Handler Certification

Timeline

District Manager

Healthcare Services Group
07.2024 - Current

Account Manager

Healthcare Services Group
07.2020 - 07.2024

Assistant Dietary Manager

Healthcare Services Group
05.2019 - 07.2020

High School Diploma -

Joppatowne High School

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Theresa Baker