Experienced underwriter with over 20 years of experience in the mortgage business. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
During this time, I lived in the state of Washington in the role of a nanny to my three grandchildren while my daughter in law attended the University of Washington Dental School and my son, who is in the Air Force, was stationed in Salt Lake City. Things are finally falling into place for them so I am no longer needed there and moved back to south Florida.
Strategically led the underwriting and conditions of reverse mortgage loans to guarantee the achievement of all investor and HUD guidelines.
Thorough knowledge of LP and DU; Encompass experience; able to manually underwrite loans; ability to underwrite complex personal and business tax returns Obtained CHUMS in 2003
Earlier Career:
PMI, Plantation, FL Contract Underwriter August 2001 - October 2002
Suntrust Bank, Ft. Lauderdale, FL processor; Senior Processor; and Underwriter February 1998 - August 2001