Theresa Bishara
Spotswood,NJ
Summary
Accomplished Bar Supervisor at The Asbury Hotel, adept in inventory management and problem-solving, significantly enhancing customer satisfaction through meticulous service standards. Skilled in teamwork and collaboration, demonstrated by developing strong customer rapport and streamlining operations. Proven track record in staff training and responsible alcohol service, fostering a positive and efficient work environment.
Overview
9
9
years of professional experience
Work History
Bar Supervisor
The Asbury Hotel
Asbury Park, NJ
07.2022 - Current
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Closed out cash register and prepared cashier report at close of business.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Handled $[Amount] cash on daily basis, which built trustworthiness, and loyalty with owners.
- Evaluated employee performance periodically through observation, feedback sessions, goal-setting meetings.
Restaurant Bar Manager
Asbury Ale House
Asbury Park, NJ
05.2021 - 07.2022
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Cultivated a strong social media presence for the establishment by regularly posting updates on events, promotions, and featured menu items.
- Coordinated with other departments within the restaurant to optimize workflow efficiency contributing to seamless service delivery.
- Developed productive relationships with vendors to secure competitive pricing on high-quality products.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Maintained cleanliness and organization of the bar area, adhering to health code standards at all times.
Area of Operations Manager
Dave & Buster's
Woodbridge, NJ
11.2018 - 03.2020
- Improved team productivity with effective leadership and guidance.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Maintained meticulous financial records, enabling accurate budgeting and financial planning.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
Restaurant Manager
Ruby Tuesday
Princeton, NJ
01.2016 - 11.2018
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Led project initiatives to drive growth and innovation within the organization.
Education
High School Diploma -
Spotswood High School
Spotswood, NJ06-2014
Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking Abilities
- Critical thinking
- Computer skills
- Staff training
- Health and safety
- Responsible alcohol service
- Inventory management
Timeline
Bar Supervisor
The Asbury Hotel
07.2022 - Current
Restaurant Bar Manager
Asbury Ale House
05.2021 - 07.2022
Area of Operations Manager
Dave & Buster's
11.2018 - 03.2020
Restaurant Manager
Ruby Tuesday
01.2016 - 11.2018
High School Diploma -
Spotswood High School
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