Theresa Bradley
Spring,TX
Summary
Epic Professional with 14 years of experience in healthcare IT and extensive expertise in Epic implementation and training. 6+ years Credential Trainer in multiple roles. Proven track record as Ambulatory and Beaker Principal Trainer at CHI St. Luke's, enhancing workflows and standardizing training across multiple facilities. As well as Profiecient in Beacon, Epic Care Inpatient Procedure Orders, Epic Care Clinical Documentation, Radiant and Pheonix. Curriculum development and providing comprehensive ATE support to end-users. Helpdesk support, Command center lesion and excellent team player. Seeking Epic Professional role to leverage deep knowledge and training skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CT/PT
Norton Healthcare
07.2024 - 11.2024
- Updated the Microbiology curriculum, lesson plans, and exercise booklets to enhance instructional materials and align with current educational standards
- Developed a tipsheets and quick start guides to facilitate user understanding and engagement
- TDR Team –Testing devices, Troubleshooting, ensure all devices were properly configured
- Applying asset tags and inventorying all devices via Microsoft excel spreadsheet
- Document testing of devices within a excel spreadsheet
- Provided comprehensive training for 15-30 end-users in-person and 25-50 end-users virtually via Teams/Zoom, along with pre/post go-live support
Training System ANALYST
Kelsey Seybold
04.2023 - 05.2024
- Maintained training curriculum and materials, including lesson plans, presentations, tipsheets, and quick start guides, for multiple applications concurrently
- TDR Team –Testing devices, Troubleshooting, ensure all devices were properly configured
- Unboxing devices and testing functionality according to manufactory specifications
- Track and manage return of damaged product to manufactures for product exchanges
- Collaborate with project manager for weekly task for the team to complete
- Responsible for making sure work environment was safe and tools were utilized properly within the work enviornment
- Worked with SME’s managing critical systems such as Mitosis and Data Courier to ensure seamless data integration and operational efficiency
- Trained multiple application and roles within Epic EHR In-person as well as virtual training
Learning & Development Specialist
LCMC Healthcare
11.2022 - 01.2023
- Delivered comprehensive ambulatory training to enhance staff capabilities and ensure effective practice implementation
- Trained multiple applications to end users, facilitated Physician personalization labs
- 5+ years of experience in a EHR implementation, training or support role.
- Demonstrated success working in a deadline driven and multi-task environment.
- Passionate about offering the best possible user experience for our end-users.
- Proven capacity to implement and provide training and support for multiple EHR modules and applications.
- TDR Team –Testing devices, Troubleshooting, ensure all devices were properly configured
- Provided continuous ATE support, Command center lead, and addressing technical issues and facilitating smooth operational processes
CT/PT
CHI St. Lukes
08.2015 - 11.2022
- Developed and enhanced curriculum for Ambulatory and Beaker training, ensuring alignment with organizational standards and requirements
- TDR Team –Testing devices, Troubleshooting, ensure all devices were properly configured
- Troubleshooting: Identify and resolve any issues that arise during and post the implementation process.
- Documentation: Maintain detailed training materials and documentation of the implementation process and any custom configurations.
- Teamwork: Work effectively in a fast-paced, team-based, oriented environment
- Delivered comprehensive classroom training for key applications, including CPOE, ClinDoc, Radiant, Phoenix, Dragon, and Beacon, to diverse healthcare professionals
- Facilitated Personalization and Customization Labs, contributing to improved user adoption and satisfaction
- Standardized test-out processes for physicians and surgeons, leading to streamlined workflows and increased efficiency
Education
GED -
Lone Star College
Houston, TX06-2023
Medical Office Specialist - Medical Terminology, Coding, Back Office
Kaplin University
01.2009
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Active listening
- Verbal communication
Certification
- Beaker Curriculum, 04/27/21, #95143834
- Ambulatory Curriculum, 03/07/21, #95143837
Timeline
CT/PT
Norton Healthcare
07.2024 - 11.2024
Training System ANALYST
Kelsey Seybold
04.2023 - 05.2024
Learning & Development Specialist
LCMC Healthcare
11.2022 - 01.2023
CT/PT
CHI St. Lukes
08.2015 - 11.2022
GED -
Lone Star College
Medical Office Specialist - Medical Terminology, Coding, Back Office
Kaplin University
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