Theresa Cartwright
GOODLETTSVILLE,Tennessee
Summary
Experienced Accounts Receivable Specialist bringing 0ver 20 years of experience in the credit and collections field. Talented in performing high volume of outbound calls to secure payments on past due accounts. Well-versed in reducing loss and write-offs by offering customers payment plans and alternative debt restructuring options. Providing excellent customer service skill. Team player, knowledge of collection and claims procedures with strong communication skills utilized in resolving customer queries.
Overview
10
10
years of professional experience
Work History
Collections Specialist 1
Community Health Systems, CHS
ANTIOCH, TN
10.2014 - Current
- Responsible for 45 accounts
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor as well Ins Payor.
- Researched accounts and completed due diligence to resolve collection problems.
- Achieved performance goals on consistent basis.
- Processed payments and contracts on accounts.
- Relationship Building
Biller Coordinator
Rezult Group/Congent
Brentood, TN
04.2014 - 10.2014
- Researches and revolves denials from insurance carriers
- Professional fee claims edits or denials using variety of proprietary and external tools while maintaining strict compliance with all applicable guidelines. Responsible 50 accounts
- PHI patient information secure and confidential.
- Followed up with appropriate parties to obtain prompt payments.
- Checked insurance eligibility by making appropriate phone calls and W
- Works closely with billing partner on issues which prevent claims from final billing
- Established relationship
Line Operator
NoVita Technology
Hendersonville , TN
10.2013 - 01.2014
- Followed best manufacturing practices for operation of production equipment.
- Followed job order for product specifications, dimensions, tolerances and sequence of operations.
- Inspected finished products for quality and adherence to customer specifications.
- Reduced accidents and injuries by observing safety policies and procedures
- Auto Parts build over 100 platted to be shipped.
Appointment Scheduler
Equity Staffing Group/Inspires, UHC
Brentwood , Tennessee
04.2013 - 07.2013
- Acted as first point of contact and set appointments for prospective clients.
- Addressed client inquiries and updated database information.
- Established and maintained client rapport by utilizing quality customer service.
- Set appointments for nurse's to do in home care, Explaining program Optima, receiving medication in mail
- 75 calls day
Fee Pro Billing Analyst II
Community Health Systems, CHS
ANTIOCH, TN
07.2009 - 07.2010
- Executed billing tasks and recorded information in company databases.
- Kept all patient information secure and confidential.
- Followed up with appropriate parties to obtain prompt payments.
- Checked insurance eligibility by making appropriate phone calls and .
- Follow up on Physician claims HCFA 1500
- Complete billing for Cardiologist, Radiologist, Emergency Room Setting
- Resolving overpayment, COB issues, refunds,adjustments
- Relationship building
Education
No Degree - CPAR
Erlanger Health System
Erlanger, KY10.2006
No Degree - Certificate of Certified Medical Administrative A
National Health Career Association
Nashville, TN09.2005
High School Diploma -
Hume - Fogg High School
Nashville, TN07.1981
Skills
- Credit & refunds Collections
- Hospital and Physician claims billing (UB & HCFA 1500) EOB review
- Medical Billing
- High volume revenue recovery and collection
- Medicare Part A& B, Medicaid, Workers Compensation claims
- Call center (Inbound/Outbound
Timeline
Collections Specialist 1
Community Health Systems, CHS
10.2014 - Current
Biller Coordinator
Rezult Group/Congent
04.2014 - 10.2014
Line Operator
NoVita Technology
10.2013 - 01.2014
Appointment Scheduler
Equity Staffing Group/Inspires, UHC
04.2013 - 07.2013
Fee Pro Billing Analyst II
Community Health Systems, CHS
07.2009 - 07.2010
No Degree - CPAR
Erlanger Health System
No Degree - Certificate of Certified Medical Administrative A
National Health Career Association
High School Diploma -
Hume - Fogg High School
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