Theresa Coaster
Waldorf,MD
Summary
Motivated professional with extensive experience in driving team performance and achieving customer service targets. Proven track record of aligning business objectives with operational efficiency. Strong leadership skills complemented by effective planning and organizational capabilities. Committed to enhancing productivity through collaboration and process optimization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager
Honeybaked Ham Store
Waldorf, MD
06.2018 - Current
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Created monthly operational performance reports for senior management.
- Ensured compliance with all applicable laws, regulations, and industry standards.
- Maintained accurate records of employee attendance, payroll, and vacation requests.
- Conducted regular staff meetings to review progress and identify improvement areas.
- Analyzed customer feedback data to formulate action plans for service enhancement.
- Resolved employee conflicts by providing guidance on company policies.
- Coached and mentored team members to improve job performance.
Restaurant General Manager
NPC International Wendy's
Waldorf, MD
03.2010 - 06.2018
- Resolved disputes between customers and employees effectively.
- Analyzed financial statements and prepared budgets for restaurant operations.
- Maintained cleanliness and proper setup through regular dining area inspections.
- Developed sales strategies by analyzing figures and trends to maximize profits.
- Ensured compliance with health, safety, and sanitation standards consistently.
- Recruited, trained, and supervised staff to enhance team performance.
- Managed payroll processing and accounts receivable through efficient administrative tasks.
- Reviewed menu items regularly to uphold quality standards.
Education
Skills
- Budget management
- Operational reporting
- Regulatory compliance
- Attendance tracking
- Conflict resolution
- Customer feedback analysis
Certification
- Leadership and Management in organization
- Diploma in Hospitality in Management
- Diploma in operation Management
- Food Safety Certification
Timeline
Manager
Honeybaked Ham Store
06.2018 - Current
Restaurant General Manager
NPC International Wendy's
03.2010 - 06.2018
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