Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Theresa Coghlan

Lakewood,OH

Summary

Experienced hospitality professional with over 25 years in the service industry, including 17+ years at Pier W, a premier fine-dining restaurant. Extensive background in high-end dining, bartending, and corporate training, with a passion for exceptional service. Adept at managing private events, curating beverage programs, and delivering memorable guest experiences. Highly organized, efficient, and personable, with deep expertise in food, wine, and spirits.

Overview

25
25
years of professional experience

Work History

Senior Server & Corporate Trainer

Pier W
Lakewood, OH
05.2007 - Current
  • Provide top-tier service to 15–30 guests nightly, generating an average of $3,000 in guest checks.
  • Facilitate smooth operations for private events, parties, and VIP functions, ensuring guest satisfaction and seamless coordination.
  • Conduct training programs for new and existing staff at Pier W and affiliate restaurants across the U.S., focusing on service standards, food knowledge, and beverage expertise.
  • Demonstrate expert-level knowledge of wines, spirits, and cocktails, offering tailored recommendations to enhance guest dining experiences.
  • Recognized for exemplary organization, efficiency, and hospitality skills.
  • Managed bar operations in high-volume, fast-paced environments, specializing in crafting cocktails and providing exceptional service.
  • Developed extensive knowledge of mixology, wines, and spirits, curating memorable bar experiences.
  • Maintained high standards of cleanliness and compliance with health and safety regulations.

Server & Bartender

Various Locations
06.1999 - 06.2007
  • Gained extensive service experience in fast-paced, mid to high-end restaurants, honing skills in fine dining, bartending, and guest relations.
  • Developed expertise in food pairings, wines, and spirits while mastering the art of personalized customer service.
  • Adapted to diverse restaurant environments, building a reputation for reliability, teamwork, and hospitality excellence.

Education

High School Diploma -

Vermilion Highschool
Vermilion
06-1999

Skills

  • Food and beverage pairings
  • Menu presentation
  • Daily specials memorization
  • Guest Relations Management
  • Banquet Coordination
  • Sales Techniques
  • Menu Memorization
  • Liquor, wine, and food service
  • Dining customer service
  • Order Accuracy
  • Wine Knowledge
  • High-volume dining

Affiliations

  • Passionate home cook, constantly experimenting with new flavors and techniques.
  • Lifelong music enthusiast with a deep love for live performances; regularly travels to see shows, with a special devotion to following Phish on their tours across the country.

Timeline

Senior Server & Corporate Trainer

Pier W
05.2007 - Current

Server & Bartender

Various Locations
06.1999 - 06.2007

High School Diploma -

Vermilion Highschool

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Theresa Coghlan